DoubleTree by Hilton London Ealing

Hospitalilty was noticably positive here. Warm greetings by the staff including a free cookie each. Clear explanations of the deposit, room location and number. Room is small but more spacious than other London hotels we've stayed at before, there's just enough space to fully open one large suitcase. Overall tidy and clean. Air conditioning works well. The desk is suitable for working at. Nice view out of the window. Selection of tea and coffee provided with a coffee machine and separate kettle. The bathroom was fine, shower is a good size and works well. Breakfast buffet was great. Lots of drinks and food option, all good quality. Staff were professional, warm and friendly.

Honestly, I could not sleep in the nights. I was at room 327 for 3 nights, it was so noisy just outside the window, I don’t know if it was a boiler or something else as I could not see. I complained to the receptionist hopping they would give me different room but no way. You would not say I was in Hilton room, so disappointing.

The lift broke down and I had to carry my luggage down the stairs… worst experience ever

Good Location that is located close for the Underground (about 10min walk) or from the A406 North Cir Road. A Sainsburys Local is located next the Tube Station and also opposite is a garage for fuel. As for the hotel, the rooms are small and if you are planning on spending some time in your room and there are two of you, you better know your fellow sleeping partner well. However it had all what I needed. Coffee machine (POD type) and bottled water was provided. Not much hanging space, if you are staying 4+nights, you might need to upgrade your room to the next level. Bathrooms are SMALL, and would say smaller than Travelodge ones (new build). Air con in my room worked, but not to USA standards, and would have had to have it on over night to keep the room cool (outside temp was 24 during day and about 18 at night). Car parking is available, but at 14.50, it is expensive for nthis part of London. I notice that after 1800 you can park on the road opposite the hotel. The bar and restaurant was busy, and some people seem to be local, which I found reassuring for a hotel. Service from reception did not blow me away. It was more a "sign the booking sheet, leave a £50.00 deposit, and here is your key." As for someone that had not stayed at thnis hotel before, some more open questions like the arrangements for car parking, or even where the lifts were, would have been welcomed. It was no more than 3/5 for service. One lift was out of order. The reason it was not a 2/5 was because the receptionist DID NOT read out aloud my room number. Something that I detest. Especially when you are travelling alone. No hotel should read your room number out in reception, but should point to it on your card accordingly. Also, when I asked for a copy of my room key as I had left mine in the room, there were no additional security checks made. I just said my room number and was provided another two keys. You would not give your house keys to a stranger in the street, so why give out a room key without checking who I was.

I had a wonderful stay at DoubleTree by Hilton. The staff were warm and welcoming, the room was spotless and very comfortable, and the breakfast had plenty of delicious options. Great service and location – I’d happily stay here again and recommend it to others.

Great breakfast, clean room with coffee machine. Location is good with views if a park nearby.