Premier Inn London Hanger Lane

房間衞生不錯，交通很方便，工作人員服務也很好

Wat ouder hotel, heel donker door raam dat uitkeek op dak garage, omringd door het hotel. Krakende vloeren. Maar vlakbij metrostation met heerlijke douche en goed bed.

距離地鐵站很近，早餐很好吃，推薦~~

Considering what we paid to stay 3 nights, this is one of the best value hotels in London. We were given a large family room, all the usual amenities with parking (£14 for 24 hours). The hangar lane tube is literally outside the hotel (via a short walk through an underpass). The park royal tube is 5 minutes walk away. Just further down is an entertainment complex with bowling. Odeon , tim hortons, Nando’s, 5 Guys and a gym amongst others! There are also an abundance of shops in the area so never short of anything if required. This is however a non refurbished hotel so lacks the features of other premier inns, hence the lower prices. There is no aircon so summers will be hot inside though was well heated in the winter. There is a policy of no cleaning during your stay unless you advise reception every morning. This means you wont get your bins emptied, towels changed or amenities replenished. There are also rooms with inter connected doors, avoid these at all costs as you will have non stop disturbance from the other room (feels like they are in the same room). The breakfast area is too small to handle the demand. Breakfast is basic so dont expect any quality or quantity in items available. All in all based on cost and location i would say it is worth staying here especially if you will be out exploring London for the most part. We managed London eye/south bank, westfield shopping centre, winter wonderland and more with a family of 5 easily enough!

TL;DR: Premier Inn Hanger Lane in London offers poor service, inconsistent room cleaning, and a disappointing breakfast. Not recommended. Review: I chose to stay at Premier Inn Hanger Lane in London based on its positive reviews, but my experience was far from what those reviews promised. The hotel’s poor service and lack of basic amenities during my 8-day stay were deeply disappointing. Room cleaning was inconsistent and required explicit requests each day. This policy was not communicated at check-in, and I only found out after returning on the first day to a room that had not been cleaned. On the second day, I finally received basic cleaning and amenities like shower gel, but for the first night, I had to go out and purchase soap just to take a shower. On the third day, despite requesting cleaning in advance, my room was still not serviced. When I approached the reception to ensure it wouldn’t happen again, the staff simply told me to report it “if it happened again” instead of taking steps to prevent the issue. The lack of attention to cleanliness was evident throughout the stay—mud stains on the carpet from the first day remained untouched, despite repeated requests for vacuuming. Breakfast was underwhelming, offering a limited variety of items. There were very few pastries, minimal fruit options, and soy milk was the only non-dairy alternative. The hot food selection was basic, and the quality left much to be desired. Customer service was disappointing across the board. Staff showed little concern for guest satisfaction and failed to provide clear communication about policies, such as the cleaning request system. When issues were raised, they often responded with indifference rather than a sincere effort to resolve them. What surprised me the most was how misleading the reviews were. Based on those, I expected a much better experience, but the reality was entirely different. It makes me question how this hotel has managed to maintain such high ratings. Overall, my experience at Premier Inn Hanger Lane did not meet even the most basic expectations for a comfortable stay. The constant need to chase after basic services, the indifference of the staff, and the lack of attention to cleanliness and guest satisfaction made this stay frustrating and unsatisfactory. For the price I paid, the value was incredibly poor. I would not recommend this hotel—or any Premier Inn location—and will not stay with this chain again.

This hotel is well situated close to the central line underground station. The rooms are generally small and need updating. No USB charging ports and plug socket only one side of the bed only. Premier inn now only give one hand towel per room and no tissues or glass for water. We do not eat breakfast here any more because it’s generally like a war zone. The major issue is the same across all PI’s-staff have been cut to the bare minimum and are now expected to cover reception, bar and restaurant at the same time! It’s just impossible and leads to all customers having to wait in these areas. There were a couple of minor maintenance issues during our stay but there just wasn’t an opportunity to report them. Staff are trying their best but I feel desperately sorry them trying to do everything all at once.