Gästanvändare
2 november 2024
Extremely disappointing. Most importantly, the entire building is NOT CLEAN - perpetually damp throughout and significant mold growth in bathrooms / shower areas. For some reason, there are wooden crates in the showers and this is where much of the mold is growing from. I spent one night (out of the four I had booked) but decided I could not stay for the remining 3 after awaking to a damp, smelly spot on my mattress that had been covered up by a clean sheet (see attached picture). When I flagged these issues to the on-site staff member and asked if any of the costs from the remaining three nights could be refunded, I was told they could do nothing and gave me a management email. This put me in touch with Paul, who was needlessly rude and condescending. Apparently, I left the hostel without warning and demanded a refund without any valid reason. I was also told that my complaints are "just part of sharing accommodation facilities with other guests", and that "the mattress should have been flipped". Clearly some major management issues going on here. Highly recommend anyone considering staying here seek out other options.
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