Vilenza Hotel

They give us a basement with no window and very small and old room. Doesn’t same as the photo we booked.

Despite emailing hotel weeks in advance to request late checkout,these were never replied to, could not see the tv due to the wardrobe and there was no chair in the room. My partner smoked outside the hotel and when he arrived a member of staff ran after him and advised him not to smoke in the hotel, in a very unprofessional manner, obviously he had no intention of smoking in the premises, cleaners were knocking the door from 10 am ,when checkout was at 11. Cold shower , stained sheets,and faded towels,furniture and carpets worn ,and a horrible smell in the room. No lift to the upstairs rooms.

The hotel staff is good but there is no lift and the sofa cum beds are not comfortable for chidren

Great value for money. Rooms are surprisingly big with plenty of space for a family stay. Comfy beds, all the usual equipment you may need-fridge, microwave ect. Bathroom are upgraded. Ultimately it’s an old, characterful hotel turned into a small hotel. Staff is dupe friendly and helpful. Definitely recommend for budget stay in handy location.

The place is a family business which is great to support but all the other reasons are wrong. The room is uncomfortable and cluttered, full of dust and smells bad. Plus since 10am the cleaner starts to knock to remind you need to check out...

Richtig schlecht. Keine Heizung Keine Raucherecke oder Chill Room Kein vernünftiger Service Boden kaputt Schrank kaputt Fliesen Kaputt Keine Steckdose für EU HANDYS. 4 Leute haben sich eine Steckdose geteilt!