1 Craven Hill Gardens

Booking had the wrong date, I immediately called, emailed, messaged via different methods. Radio silence. Completely ignored me and took 100% payment. Zero customer service or communication. Hotel looks nice- shame we never got to see it

So disappointed with the lack of empathy for my family due to stay with you this weekend.. We have tried to contact you as their flights from Qatar have been cancelled, I'm sure you've seen the news but without even much consideration. They are stranded there with 2 cancelled flights already with hope to get back Fri. I understand the policy. They do not want a refund but simply to pull the booking forward one night for when they will arrive in the country safely now but you dismissed it without consideration. Very disappointed and will impact future bookings.

Dutch __________________ Ik raad niet aan om te boeken bij 1 Graven Hill Gardens. Zij eisen een kopie te maken van je paspoort zonder afscherming van het BSN-nummer (Nederland), pasfoto en met het woord kopie geschreven over de kopie. In Nederland en EER landen is dit wettelijk verboden (Bron: Nederlandse overheid, Autoriteit Persoonsgegevens, ANWB). Dit is zeer fraudegevoelig. Tevens eisen zij ook om drie maanden de kopie te bewaren, volgens de lokale politie mag dit niet. Ook staat nergens vermeld dat zij dit zullen doen, niet in de accomodatievoorwaarden, het chatbericht, de website of bij belangrijke informatie. Daarnaast is medewerker Melissa ook zeer onvriendelijk. Daarnaast zijn er in Londen zat hotels waar ze alleen vragen om je paspoort te zien en geen kopie te maken. English —————————————————- I do not recommend booking at 1 Graven Hill Gardens. They require to make a copy of your passport without shielding the BSN number (Netherlands), passport photo and with the word copy written over the copy. In the Netherlands and EEA countries, this is prohibited by law (Source: Dutch government, Personal Data Authority, ANWB). This is very susceptible to fraud. Also, they also require to keep the copy for three months, according to the local police this is not allowed. It is also nowhere stated that they will do this, not in the accommodation conditions, the chat message, website or with important information. In addition, employee Melissa is also very unfriendly. In addition, there are plenty of hotels in London where they only ask to see your passport and not make a copy.

Dutch ——————————————- Ik raad niet aan om te boeken bij 1 Graven Hill Gardens. Zij eisen een kopie te maken van je paspoort zonder afscherming van het BSN-nummer (Nederland), pasfoto en met het woord kopie geschreven over de kopie. In Nederland en EER landen is dit wettelijk verboden (Bron: Nederlandse overheid, Autoriteit Persoonsgegevens, ANWB). Dit is zeer fraudegevoelig. Tevens eisen zij ook om drie maanden de kopie te bewaren, volgens de lokale politie mag dit niet. Ook staat nergens vermeld dat zij dit zullen doen, niet in de accomodatievoorwaarden, het chatbericht, hun website of bij belangrijke informatie. Daarnaast is medewerker Melissa ook zeer onvriendelijk. Daarnaast zijn er in Londen zat hotels waar ze alleen vragen om je paspoort te zien en waar zij geen kopie maken. English ——————————————————— I do not recommend booking at 1 Graven Hill Gardens. They demand to make a copy of your passport without shielding the BSN number (Netherlands), passport photo and with the word copy written over the copy. In the Netherlands and EEA countries, this is prohibited by law (Source: Dutch government, Personal Data Authority, ANWB). This is very susceptible to fraud. Also, they also demand to keep the copy for three months, according to the local police this is not allowed. It is also nowhere stated that they will do this, not in the accommodation conditions, the chat message, their website or with important information. In addition, employee Melissa is also very unfriendly. In addition, there are plenty of hotels in London where they only ask to see your passport and not make a copy.

Chakra was friendly at checkin - very helpful, polite & accommodating. Rooms were clean and everything you would expect. Accommodation was quiet at night, allowing a peaceful sleep. Close to amenities, restaurants, tube & shops. Accommodation I would recommend for solo travelling.

I booked this hotel through our travel provider for a female colleague travelling alone to London for work. When she arrived the male receptionist demanded a credit card and her ID for "security". She did not have a credit card so he said she had to give him £100 cash which she also didn't have. Initially he would not allow her to make a phone call or leave and several requests later she was permitted leave and then she called me. I asked if I could leave my company credit card details with them as it was booked through the company and our travel provider and he declined. I later found that this was a relief to her as she did not feel safe and did not want to be staying there after his intimidating behaviour. I booked her in to the nearest Premiere Inn, who were friendly, welcoming and did not require her ID, credit card details or demand cash with menaces, where she felt much safer. The whole experience was extremely unpleasant and having read through the reviews I see that there is a common theme with female travellers and poor customer service at this hotel. I personally feel that I have let her down by booking her into this awful hotel in the first place and as someone who books hotels for business across the country daily this is the first time I have ever had a colleague experience this. I'm writing this review in the hope that it will avoid anyone else having to deal with this hotel. I shall write the very insincere response to this review and save Arturas K. the copy and paste: Dear Victoria, Thank you for taking the time to share your review. Your feedback is greatly valued. Sincerely, Arturas K.