The Westminster London, Curio Collection by Hilton

Our stay at The Westminster was disappointing and far below the standard expected of a Hilton Curio Collection property. The bathroom was poorly maintained, with a leaking shower causing water to soak the floor and severe wood rot at the door frame. The showerhead was covered in limescale, and the overall hygiene and upkeep were unacceptable. The rest of the room also fell short. The oversized sink wasted space, the closet offered little usable storage, the safe was too small for a laptop, and the mini-fridge was empty. Combined with indifferent service and a cold, uninviting bar atmosphere, the experience did not reflect the premium brand Hilton promises. I hope these issues are addressed to improve future stays.

Nice hotel with wonderful staff. We were greeted with smiles and a helpful attitude.

Nice hotel,, good location. Allowing guests to go into breakfast in pyjamas means it’s not a hotel for me next time. Likewise lack of table service for tea and coffee at breakfast meant it was below par. Breakfast itself offered a large array of items but if you didn’t get something freshly cooked it was cold to lukewarm in temperature, the bacon was grey and barely cooked and the hash browns had basically been waved at the oven.