Hotel Indigo London Kensington, an IHG Hotel recensioner

The reception gave us two basement rooms, which smelt like sewage. Asked for a change of rooms, but was told the hotel was fully booked. In the morning, someone tried to break into my room at 7am. Thankfully, I put on the security chain before I slept. Apart from one staff at the morning breakfast, service attitude was poor.

Location is spot on. Very close to underground station and bus stop. Room is OK, not big but got everything.

Hotel was really nice, our room was great and the staff were lovely! We really enjoyed the breakfast too

There is no gym or any recreational facilities on site! The family room is also located underground. Poorly lit, terribly decorated

We love this hotel so much, no regrets! 3mins walk to Earl's Court tube station. Very convenient to look for Halal eateries, by the stretch of main road. Both Veronica & Fawziah the Hotel Concierge staffs and svc crew at breakfast were all great. Breakfast buffet spread was just nice and the best was the 03 different choice of fresh fruit juice. The entire hotel has really nice fragrance, glad the standard room, has enough space to fit our 2huge luggage & 1 cabin size bag. Lastly, the bed mattress and pillows are comfortable, we had amazing holiday stay.

Location is excellent. Very near Earl's Court tube station, eateries, convienience store and cafes. Room was spacious and clean. Staff were attentive, kind and warm always. Breakfast spread was good.

it's a nice hotel in london, service is good, close to mtr station

it is definitely one of my super poor experience On the first day of arrival , my early check in room is at basement , heavy stinky smell !!!! super cold without heater and no electricity at the room at all , cannot get any phones iPad any electronic device charged , and the in room phone is not working too!!! I have to go up to the reception to check everything each time and I was advised to take a shower first and they will try their best to get a new room for me , but I was aware no elecritcy is available at the room , thus my hair cannot be blow dried ……………. Have to wait for a new room with wet hair after an hour , I was lucky enough to get a new room on 5th floor , no lift for this floor that I have to get my 27kg luggage up and down the stairs a staff was able to help me after a few times request On the 3rd night , I was awaken but a noisy sound in my room at 5am something , I called the reception and someone came but simply can do nothing I have to use ear plug to make myself sleep …. before I go out , I urged the front desk to get MU room fixed and hopefully I can have a better sleep the night when I came back When I back to the hotel again , the staff said was fixed , I am so happy and thought I could get a nice sleep that night , but once I was in , the noisy sound is still there for every 10 mins I called the front desk again , the girl said “ oh that means it can’t be fixed , sorry , you have to bear with that “ I was soooooo angry and they mentioned no room is available so simply it is another sleepless night for me The hotel in general is not up to standard in terms of service and facility and I would blacklist them and I wasn’t offered any compensation as well One more thing , the hotel arranged a taxi for me to airport last day , the taxi driver was not one by meter , I was charged 75 pounds going to the airport from hotel , “thank you” so much indigo !!! bye bye !!!!

酒店距離地鐵站很近，走路2分鐘，門口就是瑪莎超市，星巴克、肯德基以及各種餐廳都很近，距離大英博物館、大本鐘等重要景點都是地鐵可達，窗户比較舒服，房間都不大，酒店員工還算熱情，早餐標準的英式早餐，但我住了三晚早餐都沒變過，酒店在一棟老房子裏面，設施偏老舊，衞生間樓上漏水，第一晚到的比較晚，給的房間在地下室沒窗户，第二天換了個一樓的，位置好是最大的優點。

房間設施太差 漏水痕跡 玻璃破裂 溫度低 房間有霉味 前台經理態度很不友善 也不接受任何一點意見 只會說No 要求解決問題或者換房 說房間滿了 在前台坐了半個小時 陸續有人入住 也一直在辦理入住手續； 要求退房 也說不能退款；明顯歧視 無法忍受 最後乾脆直接拿行李離開 The room facilities were terrible—there were leaking water stains, broken glass, and the room was very cold. The front desk manager was extremely unfriendly and refused to accept any feedback, he only said “No” to everything. When I asked to resolve the issues or change rooms, they claimed the hotel was fully booked. However, I sat at the front desk for half an hour and saw people continuously checking in. When I requested a refund due to poor conditions, they said no refunds were allowed. It was clear discrimination. I couldn’t tolerate it anymore and eventually just grabbed my luggage and left.

攜程這是怎麼了，入住訂的甄選大床房，酒店給了地下一樓的房間，經協調攜程雖然付了差價，但浪費好長時間，住進了一樓的這個餐廳邊上的房間，房間也一般，第二天退房的時候嗯，前台服務員賬單還重複多收房費，又是協調一翻才退費。

肯辛頓英迪格酒店小巧精緻，整潔，服務熱情友好，純正的半自助式英式早餐。距離V&A、帝國理工徒步可以前往。早上起來可以去邊上肯辛頓公園跑步，隔壁就是海德公園。

地理位置太優越了！離肯辛頓地鐵站走路三分鐘！出行實在是方便！酒店乾淨舒適，空調、網絡都很給力！讓我們在倫敦度過了幾天難忘的時光。周邊是漢堡一條街，好多家吃漢堡的！酒店不遠處就有一家瑪莎超市，需要買的東西應有盡有。酒店走出來一分鐘還有個公交站，可以去倫敦“環球港”！周邊很安全，沒有遇到飛車黨！酒店工作人員都非常nice！最後説一句，酒店的西式早餐是套餐自選的，我覺得挺好吃的！

设施：乾淨舒適 卫生：非常乾淨 服务：NICE