The Dilly recensioner

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Excellent service from start to finish, especially thanks to Don at Front Desk, he was just so generous and really went far above and beyond my expectations to ensure my other half and I had an amazing and memorable birthday weekend at The Dilly! Thank you for all the special touches! The perfect location in the heart of London, close to Soho, Chinatown, Piccadilly, Mayfair, St James’, Leicester Square, and Covent Garden. Lovely pool area, but just missing a sauna and would be fantastic if there was a jacuzzi! Breakfast was lovely, just a good amount of variety in a lovely dining space. Would highly recommend for a couples weekend away - we stayed in the Executive room (9th floor) which was spacious, the bed was super comfy and a modern room overall with views of the shard, London eye and Tower of London. Thanks for making our weekend!

“Everything was perfect. All the staff here were very helpful and friendly — especially Paul and Tiago. The location is also great, close to the shopping centre and lots of restaurants. This trip wouldn’t have been this memorable without you guys.”

Excellent hotel with great facilities. Eleni guest relations went out of her way to ensure my birthday break passed with a bash ! Champagne and chocolates balloons rose petals really made they stay so special… it was really appreciated.

I booked a superior room with Kingsize bed and I was quite disappointed. The part of the hotel has very old rooms. Old furnitures and the room is dull and not very clean. I have shared some picture which I took.  I was changed to a different room after I complained which was only slightly better. The manager wasn’t receptive and dismissive, can do better. Just like the great British empire, this Hotel is on its way down! Sad.  The location and amenities are good but you can find similar room at much lesser price. The terrace restaurant has few staffs who shouldn’t be in service industry, not at all welcoming.  Overall, I feel they can do better! For the price you pay, everything falls short.

Great ambiance and service ⭐️⭐️⭐️⭐️⭐️

The piano bar was really good The service there was excellent Location was good for soho And the railway station

Staff were all friendly and helpful. Food was excellent. Gym was well equipped. The room was clean and the bed comfortably. The only negative is that the hotel decor is very tired. The place could do with some refurbishment. We would stay there again though cause the positives outweigh the negative.

Well what can I say! We were celebrating a special birthday at the Dilly and our experience was the best from the professional check in team, the housekeeping to the restaurant, but especially many many thanks to the guest relations team, Elenor in particular you know what you did. Thank you x We will definitely be returning to the Dilly.

Our Couple Short Vacation here in UK was perfect-- hotel was the best starting point for first-timers like us! All walking distance to center of action and tourist sites-- Big Ben, Eye, Abbey, etc. Shops and restaurants are abundant-- all around is commercial high end location-- but so many affordable places to go too and really safe feel everywhere. The staffs are all helpful and pleasant. Currently under renovation so hopefully the place would even look more upgraded after the constructions. Price: Good Value: Good Location: Excellent Highly recommended 10/10 We will be back!

The stuff there are so unfriendly to Asia people. I arrived there at 9:00 Am (after flied 14 hours)and check in ,the reception told me for early check I got to pay extra 50 pounds ,which I think is ok and I payed. Then I get to the room the reception arrange for me . It is straight near the lift (the pic show below) and it’s a very very small room, which is totally different From the pics I saw on web. I came back to reception( the room even got no telephone) .and told reception the room’ near lift. He says “but this is the only room we got now “( of course I know this is nonsense) I insist, then after waiting for 10mins, suddenly there appears to be another room available . Stayed for 4 days there,the shower is so dirty. By the way their stuff doesn’t have any name card , so you can’t tell which is which so bad service.They treat white people so nice and friendly. They seldom say hello to Asian people and look them in eyes The hotel’s been decorating outside . The doorman are friendly ,the others ,so sad. And the concert cafe ,**** place

The staff was very kind, and the concierge team was responsive, providing excellent services! The room was spacious, and the bed was comfortable. I slept really well! 😄 Thank you!

You just can't beat the location. It is so perfectly Central, I the heart of Piccadilly, and within walking distance to so many place. Most of the staff are friendly and helpful yet a few can be unwilling to help.