Hilton London Euston

feels not very good. The bed is not clean enough.I  feel like the service is not good

Overall good hotel. Very convenient as location - just accross Euston Station, close to St Pancrass and British Museum, easy to walk to downtown. Nice Victorian building (but some amenities look like being in place since that era, without update!). Confortable beds. Quick check-in during night time. Hotel keeps bags after checkout for free, allowing walk in the city without carrying them. Not checked breakfast as price requested was high. Negative points: staff shall improve their service; very hot room at arrival, high temperature set in the room 26C, with aircon not being able to lower it to offer pleasant sleep - we kept window open for some time and turned off aircon to be sure room does not become an oven; lack of ventilation in the bath, which stays warm and humid for long time... Only one towel in the bathroom at arrival, for 3 guests, and more than half hour waiting to get additional 2 (and this was a late checkin, kids waiting to shower before going to bed). The sofa not prepared for sleeping in spite of booking for 3 persons (double bed plus sofa), another wait of 30 min to have room prepared by the receptionist (it seams they have to technical staff overnight, or room service, if something happens and you need support - and this was not a private house taking guests but a hotel part of an important international chain!). Rooms not sufficient soundproof, at least you hear everything on the corridor and the noise of machinery outaide building. Feeling of rusty and worn out interior, at least room wals, doors need some fresh paint and update... to be in line with expectation from a hotel belonging to Hilton chain. Overal pleasant stay, still with the feeling of overprice for the service received.

Short curly hair in the cover of the toilet bowl

Good location. But they have few steps to walk before you can get to the lobby so heavy suitcase would be a concern.

Not the usual Hilton level... But location is good. Breakfast is not worth it. Very basic and not tasty

Hotel service was overall shocking. I had a room + breakfast prepaid for 4 days. I returned to the room late on the 3rd day to find that the hotel had mistakenly cancelled my room with my belongings within and let it out to someone else. After a long time of reasoning back and forth, the hotel finally got me another room and they found my belongings, but the next morning, I was told by the restaurant that the new room I was assigned to did not come with breakfast even though I had paid for it. I also did not get any message from the duty manager who said that she would follow up on possible refunds. There was only one duty manager I encountered later who actually performed proper service recovery. He was the only service staff I would commend. In terms of physical infrastructure, the elevated hotel entrance does not have a ramp, only steps, and is not suitable for those with mobility issues or wheelchairs.