Gästanvändare
29 februari 2024
We stayed at the Royal Lancaster for one night on Saturday. This was our second visit and it was even better than the first. I cannot speak highly enough of the staff - their friendliness and attention to detail was second to none. It is so evident how much they enjoy their work as they do everything with a smile - NOTHING, and I mean NOTHING, was too much trouble! This was our 29-year wedding anniversary and, from the minute we checked in, we were treated like VIPs. Thanks to Vincent, we enjoyed a complimentary cocktail soon after check-in, which was made to perfection. We had dinner in the Thai restaurant and, once again, enjoyed a complimentary glass of champagne. The food was scrumptious! The hotel is spotlessly clean, we were allocated a room on the 12th floor with the most wonderful views of Hyde Park. There is such a positive energy in this hotel, brought about not least by those that work there. Our overall experience was magical and I cannot thank the staff enough. We will return!
Översätt