Novotel London West

Good food and services

I don’t recommend you stay here. This is the worst Novotel we have ever stayed in. Only 3 night stay family with 3 kids. 1) staff inexperienced. Unwilling to help. 2) things don’t work lights, phone. 3) I requested a taxi to the airport. They sent me a car instead and charged me 90GBP vs the london blackcap which only cost 50GBP. One would think if a car was ordered they would tell you the price but they didn’t. In my mind I thought I was getting a cab which would be metered…… someone is making some money on this. Even Addison cars would not have cost this much 4) breakfast is decent thing along with the lobby. Get ready for the shock when you go to the rooms.

All staff there were very friendly and helpful. Rooms were reasonably priced.

Not the best of experiences Firstly the car park is £40 per night ! Then reception is up a floor and the ground floor weren’t very helpful unless you were in a pilot uniform The rooms really basic for the price And the carpets stained Best part was the location next to the Hammersmith Tube station

Hotel's location is good and easy to be found. Room with twin beds was very comfortable

I enjoyed my stay at Novotel. Just one thing: breakfast needs more salad?