Hyatt House London Stratford

My booking was a King Bed Suite with Cherry Park View and with sofa bed from 23 May to 1 Jun 2025. On 23 May when I checked in, the front desk staff told me that type of room was overbooked. They arranged me and my family to check in a King Bed Suite without the Cherry Park View and without a sofa bed on the first night, and then gave me the right type of room from 24 May onwards. The front desk staff told me they would give me a discount rate for the first night (because I didn't get the type of room I booked) but on 1 June when I checked out, the staff on duty said she knew nothing about it and charged me the amount of the original booking. I wrote a email to the front desk manager Patricia Rodes on 3 June asking about the discount rate for the first night but she never responds to me. I am disappointed with how the hotel management has handled this. Notwithstanding, I wish to express my appreciation and compliment for one of their front desk staff, Daniel, who was very helpful in dealing with the above issue and has always been responsive in resolving all kinds of problems encountered by customers in the hotel.

Are you usually stay at this hotel because it’s close to shops and convenient when travelling.

Everything was good p but the bed wasn’t comfortable and you need more Arabic channels.

Location is very convenient , a few steps to Westfield shopping mall. Less than 10 minutes walk from Stratford station, feel safe when walking back at night time. Room is spacious and tidy. Mattress is a bit soft for me, but still acceptable. Staff are friendly.

Fantastic room for a night. Very well equipped and lovely friendly service from the staff too.

Hotel was in a great location, been there several times before when it was Staybridge Suites but they have renovated it fabulously!! Staff were very friendly and helpful and it was lovely and clean. Breakfast was delicious!!