Dorsett Shepherds Bush London

The most bizarre experience I had was waking up in a room that smelled of cheap perfume as if someone visited late at night, while I was asleep overnight. I bought a sandwich at the M&S petrol station nearby and got drowsy and sleepy after eating that sandwich. I woke up in a room filled with cheap perfume and got a very bad back pain after using their towels. I do suspect someone used their masterkey to enter my room while I was fast asleep after consuming that drowsy sandwich I got from the M&S petrol station store on Shephard's Bush Grn. The hotel staff didn't take my allegations seriously and dismissed them as nonsensical. I left completely confused and with a horrible back pain.

Expected better house keeping services.. housekeeper did not refill tissue  box and did not wash cups and utensils..! Water were nit replenished ..!

was given a free upgrade to the suite room. however, the room was the set up for 3. had to run back and forth. nevertheless, staff was really friendly (-: would stay again!

Nice hotel, right next to the venue we were attending. Would definitely stay again

Location of hotel is near few underground stations, easily accessible and walkable. Cleaniness of the hotel is average, not exceptional. On our check-in there are flying insects. Service was almost non-present other than a rather seamless check-in and out process. Calls to front desk are often put on hold or unreachable. When requested for bedroom slippers and dental kits they are not followed up. We’re told that they would be sent up but no one reached out after. And we had to go to the front desk to ask again. Amenities are rather poor. Room is old, and room thermal heater is not working. For the duration of our 5 nights stay, they were out of dental kits and we were told to go to the supermarkets across the street to get them. Bathroom slippers were also out, and only given a pair on day 2, when we had 3 of us in the room.

Manager of this hotel didn’t know how to solve guests problem but kept saying she didn’t work that day so she didn’t have responsibilities to solve. Also, her attitude was really bad. I wouldn’t recommend stay here, if you want to have a nice holiday in London. The staff of this hotel will ruin your day. DO NOT STAY HERE!