DoubleTree by Hilton London Angel Kings Cross

The room is big enough for 5 pax with connecting room. Bathroom with bathtub and water is hot. Location is great 5min walk to Angel station and 10-15 min walk to King Cross and St Pancras. No bottled water provided or water dispenser only tap water. WiFi quite bad not very smooth even one day of my stay can’t be connected. Room is spacious and clean but something leftover in the fridge

Good and nice hotel. Overall stay was quite confortable with air condition unit included. We had 2 rooms for 4 adults and 1 kid with adjoining room next to one another. Shower water flow was strong with temperature controlled. Room was clean. Only comment for improvement: Showering facility is equipped with half glass screening which will cause some unwanted water splash out to the toilet bowl area. Thanks

Got a good deal with Trip. Communication with Trip was adequate. On arriving, the hotel had our booking, but the room was not ready, so we left the baggage and went back later. On checking in, we were allocated the wrong room, we needed 3 beds, but was allocated a double. A return to reception resolved the matter quickly. Room was 7/10 as there were maintenance issues; a loose cupboard door and broken shower tray, causing a large puddle of water in the bathroom when using. As we were only there one night, we reported it to the receptionist on check out. Would still go again as is a great location.

Great stay. Had a little issue with the room but once this was reported it was immediately resolved and we were given a free breakfast! Definitely recommend

I recently stayed at the DoubleTree by Hilton Hotel London - Charing Cross, and unfortunately, my experience was less than satisfactory. Upon arrival, I was assigned an old room where the heating did not work. To make matters worse, there was no adapter available for charging my phone and other devices. When I approached the reception desk for assistance, the young lady there suggested the best option was to leave my phone at the reception. This was quite surprising and not the assistance I expected. Additionally, the bathroom only had a single towel provided, despite the fact that we had booked the room for two people. However, I must commend Wilson, a staff member at the hotel, who went above and beyond to help me find a suitable adapter. He brought me one, then quickly returned with another when the first one didn't work. His effort was truly appreciated and made my stay a little more bearable. In contrast, the recommendation from the receptionist, Marta, to purchase an adapter was not what I would consider a good customer service solution. Overall, while the location is excellent, the service and facilities did not meet my expectations. I hope the management takes these issues seriously and improves the experience for future guests.

Location is good. Close to the Angel station, and also 15 mins walk to the St Pancreas station. Staff is helpful. Room is big and clean.