Anonym användare
30 augusti 2024
I arrived at the hotel with my daughter for a three-night stay that was organized as a treat by my family. This break was much needed, and I was eager to enjoy our time there. On the first night, I discovered some issues with our room. I contacted the reception staff member, Ria, who handled the situation without hesitation. She promptly apologized and immediately arranged for us to change rooms.
The following day, I spoke with the general manager, Florin, who was exceptional. He assured me that the issues would be addressed and sincerely apologized for the inconvenience. Additionally, we were offered a room upgrade, complimentary drinks, a late check-out, and a partial refund. I could not have asked for more; his professionalism and approach were truly commendable, significantly enhancing our overall stay—an experience I have never encountered in a hotel before.
The staff members, Dhioovana and Olivia, were also fantastic. They were warm, welcoming, and consistently professional. No question was too much trouble for them, and they provided a wealth of information to help us navigate London. In my experience, the level of service from all the staff would not be out of place in a five-star hotel, which speaks volumes about their dedication.
Thank you to everyone for going above and beyond to make our stay memorable.
Room 109.
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