Como Metropolitan London

The highlight of my stay at The Como Met was most definitely the service and the staff. So so helpful, knowledgable, professional and friendly especially a young man at front desk called Arjun. He is a good reflection of how a fine establishment should be run! The rooms are a good size for London standards and I enjoyed the extra touch of wellness via the in room yoga, pilates and meditation videos with yoga mats provided. The whole vibe of the hotel was so zen with a discreet signature scent of the Como Shambhala spa in the air. I can’t wait to return for my next stay in April.

The two room I booked for 9 nights (23/10-1/11) stated that its size is 29 square meters, but the one i got was 23 tops and i need extra seating area for my friends there because i stayed before in the hotel and the room had a couch !!! Referring that issue to reception member (Vishua) she said that the room category i booked comes with that size and no more rooms from that category with larger size available unless I upgrade for £120 per night per room to be paid. After few days, another reception member (Tom) confirmed for me that at least one bigger room will be allocated for me by Thursday. On that day afternoon, I came to the reception and the same reception member (Vishua) repeated the same reply from day one saying there was no message from her colleague (Tom) in the system and sent a written message for me if i want an upgrade with £120 per night. I wrote a review in Google and they replied that we allocated a room for you but since my luggage was unpacked we assumed that you are happy with your room. Well I am not happy because you are contradicting yourselves and it was not a miscommunication rather trying to get extra charges on your guests. Bottom line i did not get the space i paid for nor a solution to the issue. To be fair, Special thanks to Fatima the house keeping member she was so dedicated and a happiness in this horrible situation.