The Berkeley, Maybourne Hotel Collection

Stayed here with my son for his Birthday. Had absolute great time. The facilities absolute lux had a Juliet balcony overviewing St Paul’s church memorial. The swimming suit is absolute great the food absolute yummy. I will return here soon

London has a lot of choices to be sure when it comes to choosing a 5 star hotel but The Berkeley gave me an experience last week that was magnificent. It began at checkin with the hotel angel I will refer to him as , Mr Christopher P who went above and beyond to establish my 5 rooms ( special note to Mr Murowany for coordinating my upgrades!!!) During my entire stay, Mr P attending to my every need and adding yet another special treat in my room!! Each room had special cookies and a gorgeous cake as a gift which is from the pastry bar downstairs . This is a really fun element to walk by each morning as well. Rooms are fresh and luxurious with a modern look. The hotel spa called Surenne is off the charts with exceptional pool and more . The staff here is wonderful The ABC restaurant on the ground floor is so delicious for breakfast and is nice at night as well. Again F&B staff so wonderful as they always had a special table waiting for us at breakfast The Blue bar off the foyer is cozy and elegant for another spot to enjoy The hotel has a fun lively vibe as well but with very personal attention Great location Loved it all

We are currently staying at the Berkeley and on the whole it’s been good. The Food service here at breakfast and for dinner is quite exceptional, really good quality and very knowledgeable staff. We have a lovely room with a view of the church, but on arrival neither tv worked, nor did the toilet, these are basic things that should just work and it shouldn’t take several requests to have this rectified. We have 3 rooms and in the Berkeley rooms there is no privacy in the bathrooms, all is visible from the bedrooms, so if this may be an issue. They did say house keeping could screen it off, but it hasn’t been done and we are checking out tomorrow and I’m a bit fed up of having to follow up every request. The reception area is chaotic and if there’s more than two of you there’s nowhere to sit when checking in. Our suite should come with certain things like complimentary mini bar etc but none of this was explained. They asked about our children’s hobby’s and interests but nothing has been offered, no child centric amenities etc, despite offering this with family room bookings. It’s been a bit of a let down as lots of things mentioned online never materialise, and issues with things not working shouldn’t require multiple conversations.

The beauty is in the details here - from the perfectly pressured shower to the intuitive room layout. Everything feels thoughtfully planned yet organic. The restaurant staff remembers your coffee preference from day one, and the way the evening light fills the common areas creates this magical atmosphere that makes you want to linger

The Berkeley is merely a so so hotel in a city full of beautiful and well-run hotels. In our experience, we were given a room looking out on a wall. When we transfered the next day, they completely screwed it up, causing my husband to miss a meeting. Rooms are subpar - very plain and ours had no drawers, no double sink in the bathroom and a bathtub shower. I could have stayed at 3 dozen hotels in the Mayfair/Knightsbridge area that would have been vastly superior for the price. I suggest you stay elesewhere as there is nothing here that says 5 stars.

Strewth, what a ripper of a place! I've stayed in some fancy digs before, but this one takes the cake and the bakery. The staff are fair dinkum legends, always going above and beyond. The whole kit and caboodle is top-notch. I'm already planning my next visit!