Covent Garden Hotel, Firmdale Hotels

酒店接待處職員服務不佳，安排我們入住地下室房間，沒有電梯，要經過很長的樓梯才能到達房間，對於我們年紀大的住客來講很辛苦，另外入房後有很大的空氣潮濕氣味，感覺不舒服，還有些不愉快的經曆，使我們覺得不會再選擇這種服務與收費不配稱的酒店。

Amazing experience, my sister won a voucher to spend so we chose Covent Garden hotel, great location, we came by train, the hotel itself was beautiful, staff very polite and friendly, we were kindly upgraded , stunning room , great choice for breakfast, definitely recommend, thank you x

The Covent Garden Hotel is superb in every way. The rooms are beautifully designed and with good space, and lovely bathrooms. The breakfasts are delicious and generous, and having the additional space of the library to sit and chat is a rare and welcome addition to the comfort of guests. All the staff are friendly and cheerful, from the reception staff and the concierge to the caring staff in the restaurant. Very highly recommend.

This hotel is deluxe but yet warm and inviting. The rooms and baths are gorgeously decorated. The showers are strong and toiletries are deliciously scented so be sure to have enough room in your luggage to purchase some for home. The towels are thick and fluffy and the beds are heavenly. Top of line linens. The location can’t be beat for walking to lots of restaurants, theaters, museums, sights and other neighborhoods. Plenty of transport options. Great coffee shop across the street and breakfast/smoothy places a few doors away. The BEST part of the hotel is the hotel staff. Augustino, the concierge went out of his way to be helpful, even walking us to the Elizabeth line as we were over burdened with purchases. His assistants, Nicky who gave us fabulous recommendations and travel tips and Huzaifa who did the same. We can't speak more highly about the hotel but more importantly-the people.

A thoroughly charming boutique hotel in the heart of a trendy chic neighborhood. We chose it for its proximity to the theater district, but fell in love with its well-deserved five-star service and amenities. Chief among them was the finest bathroom I’ve seen in my recent travels, equipped with a capacious stand-alone bathtub, a great walk-in shower, a bidet, and two sinks. The king -sized bed and comforter were super cozy and staff members were amazingly responsive when we asked for ice or taxis. I also loved the boutiques and cafes, including the Monmouth Coffee Company across the street and the Hotel Chocolat a few doors down. My only complaint was that the prices in the minibar were outrageous, a problem easily solved by simply buying my own Diet Cokes and cramming them into said mini bar. All in all, a super find!

Still here at the moment whilst writing this . This hotel is as near to perfection as we have come across in many a year . The attention to detail is incredible , the junior suite we are in is beautifully decorated, the bathroom is luxurious with a TV over the bathroom and a huge seperate shower . The breakfast selection and quality of ingredients is unsurpassed ! The concierge service is exemplary. Can’t wait to come back and I haven’t left yet