Charlotte Street Hotel, Firmdale Hotels

Ego ahead of service,. Maybe too many males. Complaint about the quality of the wine shrugged off. Obviously suffers from popularity overload. But come on, it is possible to be attentive as well as cool. Most of the bar staff were very attentive.

It was a wonderful stay, the location was great, the staff were friendly and the food was fresh, the only downside was that the room seemed a little dated and could use a refresh, other than that our visit was fantastic, I would definitely stay again on my next visit to london.

My sister and I had a wonderful stay at the Charlotte Street Hotel! The rooms are gorgeous and the staff amazing - Ola and Dominic in particular took great care of us. The location provides easy access for tube stations, food and shopping. I recommend very highly and can't wait to go back for another visit!!

We absolutely love this place and have been here many times—it’s always one of our top choices! The food is always delicious and the art and décor make the atmosphere really special. The toilets are spotless, and the staff are always professional and friendly. Can't recommend it enough!

What has happened to this beautiful hotel? Dropped in for a pre concert drink and was very disappointed. Wine was mediocre- a white burgundy was everything but! Served by a surly staff member slouching around wearing a gilet - in August! Knowledge of their wine list was non existent which in a 5 star establishment is most unusual and totally unacceptable Eye contact was avoided I had to go up to the bar to request the bill. The music in the bar was very loud and ‘clubby’ In the recent past it was subtle background music. Yesterdays musical offering was an assault on the ear drums and made conversation difficult The bins in the ladies powder room were overflowing. A great pity, as the location is superb but sadly this once iconic hotel is now on a par with a bog standard two star establishment

The porters are very friendly and helpful. We were a family of four with two rooms. Both were beautiful, quiet, comfortable, and the bottle of evening bedside water was appreciated every night. We enjoyed breakfast every morning, and found the servers to be welcoming and attentive. Every day it was a treat to return to the hotel's convenient location after hours of exploring the city.