The Lanesborough, Oetker Collection

Probablement l'un des meilleurs hôtels de Londres , le staff est génial et aux petits soins. Le library bar est génial avec un petit concert de piano le mardi et mercredi soir

イギリス伝統を感じさせるホテルです。 地下鉄駅からすぐで立地も良いです。 ただ、自分達ではバトラー、コンシェルジュさんを使いこなせなくて残念でした。

One of the finest hotels in Europe. We travel quite a bit and this hotel really stands out. We have stayed here several times and it always amazes us. From the moment you walk in you are treated as if you are visiting royalty. We had a large beautiful room overlooking Hyde Park. In the morning we could watch the Royal Household Cavalry ride by on their way to the changing of the guard. The hotel is impeccably maintained in every aspect. The service is extremely attentive without being intrusive. Breakfast is amazing and the pastry chef is a wizard. London is one of the best walking towns in Europe and this hotel provides perfect access to the park, Knightsbridge, Mayfair and everywhere else. Highly recommend.

Very good wedding dinner and stay but lost a mark from us because the Lanesborough spa was really disappointing. The pool and steam rooms were both closed for maintenance for a whole week which was so disappointing. We weren't told about that in advance. When you're paying over £800 per night you have super high expectations so to have basically no spa facilities available was sad. The staff also weren't great at the spa, I pressed the buzzer lots of times for a butler to come to the spa lounge but no one came so I eventually had to walk all the way around to reception. There were very few staff around and they were also quite shy and awkward unlike the excellent butlers and waiters we experienced in the main hotel. I think we should have been told in advance the wet facilities were closed and have some kind of compensation for the lack of those, because it was a big draw of the hotel. It meant in the women's section there was just one sauna and a joint lounge to use. The spa facilities are honestly better at my gym Third Space. Apart from the disappointing spa the rest of the hotel was excellent. All of the food we had was good including at the three course wedding dinner. We got a room upgrade for free on the day which was really nice of them on our wedding day. The room was very large, with lovely views over Hyde park. For us personally the bed was a bit too firm and the pillows much too soft but that's a very personal thing. The butlers were excellent. Sometimes there was a bit of a wait for them to come but sometimes it was almost immediate. Ronald in particular was so helpful and friendly and nothing ever felt like too much. We always felt that they wanted to help and wanted you to have the best time. Ronald and another lady butler also did a great job packing my case. They did it so fast and well organised. They also always did a great job setting up our room properly for dinner with room service with a little dining table and everything. The team of waiters that served us in the Westminster Suite did a great job. Always extremely attentive and on the ball with refills and just alert to you calling them. Food was very efficient and tasty. We met the hotel's cat Lily which was extremely exciting! She is just as beautiful as her surroundings. The hotel dressed up the room for us as we'd gotten married which was nice and they also have us complimentary champagne. We definitely felt looked after the whole stay.

We just returned from a fabulous 6 night stay at The Lanesborough and couldn't have been more pleased with our decision to stay there. Every aspect of our stay far exceeded our expectations. The exceptional customer service is certainly in a class all to itself and should be commended. It is a unique experience to feel truly welcome in a hotel and to have any issue or concern quickly addressed in a pleasant, courteous manner. Our room was spacious, very comfortable and immaculately maintained, as were all of the public spaces. Since we visited during the holiday season, the beautifully appointed decorations added a lovely sense of coziness and warmth, which really helped create a festive atmosphere. We definitely hope to return to London and The Lanesborough sometime soon.

My family has been loyal guests of The Lanesborough for years, which makes this experience all the more disappointing. While waiting for a guest in a public area of the hotel, I was abruptly approached by staff and security, accused of loitering, and eventually escorted out — despite explaining I had a meeting and even showing proof. The tone was accusatory and hostile, leaving me feeling embarrassed and profiled in full view of other guests. What’s worse, when I raised this with management through a formal letter, their response was dismissive and failed to acknowledge the seriousness of the incident. Instead of addressing the core issue — the degrading treatment I received — they focused on irrelevant details and ignored the broader implications. This is not the level of service or courtesy one expects from a five-star hotel.