Premier Inn London Hampstead

Stayed 1 night in Feb 25. Good - easy check in, revamped social area next to check in, clean room, warm room, good size television in room, did not use hotel catering facilities, helpful staff Bad -,price slightly higher than alternatives nearby

My stay was excellent from start to finish. The warm and informative welcome set a great tone for the visit. The rooms were comfortable, and the breakfast offered a great selection. I also had a meal in the restaurant after checking out, which was fantastic. All the staff were incredibly friendly and helpful, making the experience even more enjoyable. A perfect stay!

Our second time here, and disappointed overall. Main issue is with security. No reception, so folk are free to wander in without being seen, from the car park or the front door. Having a drink in the lounge area in the evening and three youngsters, obviously on something, came in, sat for a while then disappeared into the toilets, staggering when they came back out. Handy location and good car park, but wouldn't stay again.

Very good location, very close to Belsize tube station on the Northern Line. Lovely comfortable room with a king size bed. The bathroom was spacious with a lovely big shower. It was worth paying slightly extra for a premium room with a 12.00noon check-out. Everywhere was immaculately clean and the staff were helpful, friendly and professional. They could have done with extra staff at breakfast time as they were very busy and were pushed to cover everything but worked hard to keep customers happy. The quality of the cooked breakfast was very good and there was even non-meat 'bacon and sausage' cooked on request. The Social was a nice seating area with a good bar area and good seating. It was a nice, welcoming space for arrival.

Stayed one night here, first time since it’s been refurbished. The refurbishment has given the entrance and bar/restaurant a clean, trendy, feel, and is much more comfortable than before. There’s no check-in desk at all, just 3 terminals in the corridor, but there was a member of staff assisting with check-in if needed. We were in room 501. I’m not sure if this had been a storage cupboard before the refit. It was most definitely the smallest, most cramped, hotel room I have ever stayed in. As the windows are screwed shut it makes it feel claustrophobic. The bathroom was a nice walk-in shower but is also extremely small and cramped. The bed was a double 4’6 - rather small for 2 adults with around 1 foot either side to get in and out. There’s air conditioning, but it doesn’t actually work properly, making a very hot, stuffy room overnight. Our TV jammed (wouldn’t turn off or change channel). Went and found a staff member (remember - no reception desk) to see if they could change the batteries in the remote. However it appears that a common problem is that the fuse box trips and has to be reset. We were then shown how to do this ourselves if this happened again!!!! Food was okay - the typical chips with everything, but well cooked. The waitress (Eastern European?) was quite surly, especially with an elderly gentleman who could t understand her fast accent, but the tall guy with dreads (Dwight?) was excellent. Breakfast was fine. Cocktails are buy one get one free. However you HAVE to have 2 the same - not great if a couple wants different drinks as would normally happen. Parking is still available at the “reduced” rate of £20 a night!

Great 5 nights stay in Premier Inn Hampstead - great leafy location close to tube with excellent pubs and restaurants. Loved this hotel, great communication prior to stay, easy check in, very comfortable, clean quiet room. The premier plus room was great but would recommend adding non slip shower tray and rail to shower cubicle for safety. Breakfast in the The Social was well organised and tasty in comfortable surroundings, seemed popular for others who had evening meals etc. The reception and breakfast staff were very friendly and efficient. All in all an excellent stay - would recommend x