Park Plaza London Waterloo

Had a great little upgrade on the day from the hotel staff when we checked in. The view from our room was great. Can see the london eye and all the trains leaving from waterloo. The sauna and pool was great too.

The toilet and shower need a bit of an upgrade. It is still relatively clean, just a bit run down, shower head doesn't hold up properly and the water pressure was bad even though we were on level 3. The rest was amazing.

The room is smelly when we first checked in to the room, which made the mark for cleanliness low. We didn’t expect that a hotel worth £255 per night would be smelly, but it becomes a lot better after we turned on the air conditioner and waited for a couple hours. So we didn’t complain it. This made our first impression over the hotel bad. However, the location is quite convenient - just 1-2 stations to popular attractions e.g. Big Ben, London Eye and Westminster. Service is so-so. Not too bad but I couldn’t feel the enthusiasm of the check-in man. Amenities - we enjoyed the swimming pool and sauna very much. Please note that you have to book the time slot. No people were swimming in the pool so it seemed to be our private pool, which made us very happy. This is one of the selling point. Food - we tried the room service. The food was in a good standard but I won’t order again. Overall, it’s rare to see a 4-star hotel with swimming pool in London so it’s fine. The living cost in London made the price reasonable.

Overall satisfied with my 8 night stay. Relatively close to the tube and in a nice quiet neighborhood on the south bank of london. Many food options around within walking distance, good for business travelers.

Excellent hotel and staff were extremely accommodating. Would stay again and recommend:)

Only 3 minutes away from the metro station, the room was big the bed was slightly soft but it didn't affect the sleep. Room service in the hotel could be improved.