The Rosebery by Supercity Aparthotels

First of all, thank you for the early check in and friendly conversation with all the reception staffs. The room was great, enough space, nice kitchen, smart TV, bath tubs. But the first night(3/22) I already found some problem in the room. There’s a long dark hair on the yellow cushion on the sofa which I was thinking that’s fine, until I saw the second long dark hair on my bed! My hair is blonde so I know that was not my own hair! I have to say this kind of cleaning standards is not acceptable in a four star hotel! Moreover, when I was trying to sleep, realised there was a huge flying bug on the ceiling, and I can’t reach it. I literally don’t understand why there’s a huge insect in the room! Btw Thanks for the help from the reception of that night. And they promised to give me a new room and I can change the room tomorrow morning which is 3/23. However, in the morning when I ask, they said they can only help me to clean the room, and they said they are a four star hotel, never happened that there’s dust and hair in the room. I accepted the offer, and they do cleaned my room, but the hair on the bed is still there:). It makes me feel like the conversation is useless at that point.