Hyde Park International

1. It smelled strongly in the elevator, the smell of sweat was very bad in all the elevators. 2. To get to the room, I had to climb several stairs between the elevators to the room, which was really bad when moving my luggage. 3. Ihad to wait for the receptionist to answer you and she was not always at her desk. 4. Around the window of the room was so dirty that I had dust in my mouth and cough in the morning

Great location and very close to Kensington Palace and gardens. Nice hotel and friendly staff, my room had a fridge and microwave but there's plenty of restaurants and shops close by. Highly recommend!

Very Clean and quiet rooms

好歹是快300磅一晚的酒店，半夜十二點提着一個大包checkin的時候竟然説把我們transfer到他們集團另一個酒店去了，關鍵是沒有讓任何人聯繫我。要我們在旁邊稍等説是幫我們聯繫好，這時候又來了一對情侶問他們有沒有空房工作人員説有，估計是知道我們聽到了等着對情侶離開後又跟我們説他們有房了，今晚還是住他們酒店。呵呵，真不知道他們是不是隨意想讓客人住就住，不想就説你去我們集團其他酒店。

Highly recommended, Great service 👍 Great location 👍 welcomes you with great comfort 😀 is a place 👌 Is very relaxed area and you can peaceful work from there . Beds are very comfortable and well equipped. And the room smells amazing 👏 well done 👏

We feel like we were sold something it’s not. They took an extra £120 the morning of our arrival which we supposedly got back when we arrived at the hotel. When we arrived at the hotel they said that wasn’t the case and this was extra and we still had to pay the full balance. You apparently get this money back at the end of your stay! When we arrived we had to wait 15 minutes until someone came to the desk to check us in. There was no bell or call point where we could say we’re here. When checked in we weren’t told about where to get breakfast etc. We went up to the room and walked into the smallest room I’ve ever seen. The bed was butted up against the window because there was no room for two bedside tables. The bed was a small double even though we apparently were meant to have a queen bed. The light were flickering above the bed. The bathroom was falling apart and we were too scared to hang our towels up incase they ripped the fittings out the wall. We ended up going downstairs to check we were in the deluxe room and we were told we were. We couldn’t believe it. We then thought we wouldn’t be happy to stay here for another 3 nights so requested a refund. At this point we were told we could have an upgrade to a deluxe room. This made no sense as we were told we were in the deluxe room we paid for!! There was lots of confusion with the refund. The guy on the front desk just seemed like he didn’t want to help and kept saying he couldn’t do it. I ended up calling head office, which unfortunately is just a line they use for a load of other hotels so you don’t even get to speak to anyone who can deal with it. In the end I had to hand my phone over to the guy on the desk so he could tell him to give us our money back. He then continued to deny that the guy on the phone had said that. I was at my last tether and getting quite upset. Eventually we ended up having to pay for one night (at a higher rate?!) and then they would refund us the money there and then. Meaning they completely lied about not being able to do it. Would never stay here again.