The Prime London Hotel

Om vi ​​inte hade problemen på hotellet är resten en ganska bra upplevelse eftersom det ligger i ett trevligt område, nära Earls Court Station, museer och transportförbindelser. Så vi anlände till hotellet och hissen var trasig. De visste inte när den skulle repareras. Om någonsin. Jag valde detta hotell bara för att det på bilderna visade ett badkar. När vi fick vårt rum var vårt det enda utan ett ordentligt fungerande badkar. Det fanns ingen propp så vi kunde inte använda badkaret. Jag frågade hotellet, de sa att det möjligen fanns en läcka så de satte inte i någon propp. Men nästa dag skulle de informera mig. Nästa dag erbjöds jag ett byte av rum, men eftersom vi var ute hela dagen ville vi inte vänta till middagstid för att byta. Så ingen badkarsupplevelse och det var smutsigt ändå. Jag bad om att rummet skulle städas. Nästa kväll när vi kom tillbaka hade de nya örngotten blod eller någon slags smutsfläckar på sig, vilket inte var trevligt. Föregående kväll var överdragen renare. Mitt i natten föll badrumsfläktens lock. Det ser ut som om de bara limmat fast det i taket. Ingen riktig AC, bara en fläkt, och om du inte gillar varma rum är detta inget för dig.

A very nice room , at a convenient location, wonderful staff. Best hotel at this location and value for money

The service and personnel at the reception were caring, attentive and efficient, specially through the check-in and check-out process. The hotel was very well-kept, the room was very big –specially considering the price, which was very good for London–, and everything was very clean. The room had a complementary tea and biscuit offering, which I used gladly, and they included two filled bottles of water, while pointing out that a coffee machine and free water was available in the reception hall 24/7, which I feel the need to mention. The room also included a Smart TV with all the popular streaming services downloaded and the BBC app working. Taking all of that into account, I do need to say that the value for money when booking this hotel is amazing, I was very satisfied and I can very much recommend it. I had an amazing experience in it, I sincerely believe my money was very well spent and I really recommend this hotel if you need a place to stay in London, you'll be satisfied!

nice staff， cleaning room，everything good

The receiptionists (I forgot to ask both names, one of them is with glasses) were very kind and accomodating. The one with glasses even helped with my bags when I checked out. They provided the best room for my one night stay. There were complimentary coffees (from coffee maker and/or nescafe sachet) and teas that you can make for yourself near the receptionist counter. Best of all, they offer you complimentary fruits! The room is clean and the bed is really nice (I am particular about bed as I sometimes find it hard to fall asleep while travelling). Overall, love my experience and I can firmly say, it is really worth what I am paying for! ☺️ My favorite part is this hotel is really near to The Muffin Man Tea shop! ❤️ Love the experience and I have recommended this place to my good friends.

A lovely hotel in an excellent location - a safe and quiet area. Good room for too people, with a nice and clean bathroom. We also had a small kitchen. Great value for this London area. Close to the tube station and good shops. Would definitely consider it next time.

Lovely and clean, helpful and friendly staff, will come back when visiting London next, highly recommended

Friendly staff and room exactly as per website photos but too small and cramped with inadequate sound proofing between rooms. Ok but wouldn’t rush back

There’s a grumpy receptionist sometimes. The room is classic and cozy. Location is good enough