Gästanvändare
2 maj 2025
Chose this hotel for our stay when I did the London Marathon. No greeting on arrival. Restaurant timings not great, especially considering the huge sporting event taking place that weekend! Couldn’t have dinner until 6pm and breakfast didn’t start until 7am. They should really have made adjustments considering the marathon was the next day. Service was very slow in the restaurant. As a vegetarian, the options are already limited. I chose the one pasta dish I could have on the menu (I needed pasta before the marathon!) only to be told there wasn’t any. So I asked for 2 x the child’s pasta instead. The chef said no!!! I cried! I was already nervous and under pressure due to the marathon the next day, this tipped me over the edge! The poor staff member saw my upset and went back to the kitchen and the chef agreed to let me have the child’s vegetable pasta. There were other issues during this meal, including, requesting a decaf cappuccino, no decaf; there were 6 of us eating, each person’s meal was delivered 10 mins apart so everyone ended up eating their meal on their own! The service was horrendously slow. It was just a disaster from start to finish. Then the next morning, marathon day, went to breakfast at the start, 7am. Had to request porridge, it took 30 minutes. Meaning I had to rush it down as I had to leave the hotel by 8am. The coffee machine wasn’t working! Not enough staff, again. In fact one of the staff was in plain clothes as they’d been drafted in, in desperation. It really was just not a good experience. Then the second evening meal and breakfast, whilst it was better by all accounts. The coffee machine still wasn’t working and the food ordered still took ages to arrive. Would not recommend this hotel and won’t be staying there again. It really spoilt our family weekend away, which should have been so special considering the big event I was a part of. Such a shame.
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