Comfort Inn Victoria

I recently stayed at Comfort Inn Victoria for 8 nights and unfortunately, my experience was far from satisfactory. One of the most concerning issues was that my mother’s slipper and shoe went missing from our room. We raised this matter twice with the front desk on two separate days. Each time, we were assured that the matter would be investigated with the housekeeping team and that we would be updated. However, no one ever followed up with us on the outcome of their investigation and it became apparent that there was a lack of communication between the staff during shift changes. Additionally, the bedsheets were only changed once throughout our entire 8-night stay, which is not acceptable for a hotel of any standard. What shocked us most was when a maintenance worker started washing the windows without any prior notice. Our windows were left open, and water flowed into our room, which was extremely unprofessional and disruptive. The only positive aspect of this hotel is its convenient location near Victoria Station, which made travel around London easy. Overall, my stay was average at best, and I would not recommend this hotel to friends or family. The lack of communication, poor housekeeping standards, and unexpected disruptions made for a very disappointing experience.

Basic 3 stars hotel. Room clean, room wasn't clea ed l/serviced for 2 nights. Basic breakfast (pastry, cafe from a machine, cereal and fruit salad from a tin).

酒店很近Victoria站，步行只需數分鐘路程， 十分方便，因為要坐早班飛機，所以選擇這間酒店， 員工也非常友善，房間也很潔淨，唯一美中不足是房間面積太小了，沒有雪櫃