Gästanvändare
19 september 2024
I’d like to take a moment and share my thoughts regarding Hotel Oxford and missing items from the hotel room. It was a souvenir bag from Warner Bros studio clearly displaying their logo and containing numerous valuable items that have gone missing from our room, Items such as mugs, posters,books, the bag wasnt closed or sealed in order to be mistaken by trash, it was clear new recently bought items were inside the bag. The biggest issue was the lack of action from Managers of the property, receptionist personnel contacted them and we were just told to wait till monday ( given it was saturday night and flight back was on sunday morning) I asked to speak to managers over the phone and it was denied. Managers didnt even bother to talk to me or explain next steps, they clearly do not care about their customers Cannot recommend this hotel to anyone going to London as the lack of response from the responsible personnel is frustrating
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