Hampstead Britannia

It always feels nice when we first check in, but straight after that it just goes downhill. There’s this lady at reception — as soon as you ask her for anything, the attitude completely changes. I asked for cutlery from the restaurant and was given a look, like I was bothering them. Then I asked for a plate and got the same face again. Later, I went back to reception and asked if I could borrow any cutlery at all, and she just gave me that bad face again and pointed at the restaurant — like I was begging them for something so simple. Honestly, I’m really disappointed. This is the second time I’ve experienced this here, and I really hoped it wouldn’t be like this again. The location is great for where I want to be, but the way the staff act makes it feel like they hate their jobs. I don’t know what kind of hospitality this is supposed to be, even if it’s just an economy hotel.

Room is spacious. Furniture and fittings are aged. Can’t expect much with the room rate offered

We came from Yorkshire for a family funeral the car parking was not good at all 15 pound day is disappointing it's say restaurant was not open and having to get food out side 28 pound we payed fish and chips and they was disgusting not good at all ì

CHeck is was dificult because my Trip bookign had not gone through due to my CC failing. Reception were not wantign to match Trip but hey a process that should have been 2 minutes took about 15 . Staff were lovley (front of house and rooms). I did not eat there its 15 minutes walk from swiss cottage u graound and 10+ from chalk farm - buses so outside and along adelarde road just behind it., SHort walk to Primirose Hill shops and cafes (and the hill itself ) good location if you are okay with a few minutes walk. 2 good pubs nearbu one 3 minutes (washington) and one ten (Queens)

I arrival very late, but they still help me to check in and upgrade my room. The service is great.

Absolutely fine. We stayed here for one night after our flight landed late and we needed to rapidly reassess our plans, and it was the perfect space for that. Quite strong inter war energy/decor/scent, but that only adds ambiance for guests who’ve found themselves suddenly in a slightly stressful situation. Close the door when you shower- I set off the fire alarm at 6am the next morning from the steam. (Also- location is great, staff are nice enough, plenty of hot water.)