The Rembrandt

Nice hotel in a good location. The swimming pool isn’t part of the hotel but guests get a big discount to use the pool/gym.

Our room was clean but very tiny and very dated. Old heater on the wall. Bathroom had minimum and cheap products. View from window was not nice. The lobby and the rest of the hotel was all nice. The staff were not terribly warm and the hotel vibe was a cold atmosphere. Nobody seemed to be enjoying their job and seemed like they wanted to be elsewhere. Breakfast was just alright - not great and we felt not Covid safe. Everybody holding the same serving spoons and holding the bread loaf to slice bread. I did expect freshly made coffee and not a coffee machine. There was only instant decaf for those of us that don’t drink caffeine. We only learned after leaving that there is a pool and spa. Would have been nice if the front desk mentioned this. The hotel is in a very nice location across from the V&A and is quiet. We thought the hotel was overpriced but many of the hotels in London are. So overall nice hotel but not for us.

能勸退一個是一個！此次倫敦出行全程最大的敗筆就是訂了這家酒店，説是酒店已經是對他最大的肯定了！除了地理位置好，其他一無是處，尤其是前台一個**衹聽領導安排的**姑娘以及一個紅頭髮的傲慢無禮的***！酒店沒有服務，沒有好的環境，沒有什麼可口早餐也就算了，房間裏一股黴味我也忍了，但我預付了五晚房費1500英鎊！結果因為我本人入住晚兩天現場讓我另付75英鎊，我當時剛下飛機身邊沒有現金刷卡一直有問題，他們就不讓我進房間，讓我等老公回來付完75鎊才能進去（老公帶孩子出去逛博物館了）！！！而且全程紅頭髮女人態度傲慢！最後我現場發飆了她才給我開了張卡，但特別強調75英鎊當天一定要付！我覺得很可笑，酒店是差這點現金流還是懷疑我付不出75？？！最可氣的是她私自把我老公的卡也block了，我老公帶孩子回來刷卡進不了房間！！！我們下去問，那個**小姑娘還不承認，最後被我們拆穿是那個紅髮***的行為，他們一句道歉都沒有！！！最後我非常生氣的要求道歉，**姑娘才説了句sorry! 然後也沒有然後了，紅髮***始終一句抱歉也沒説。 我知道攜程也不會怎麼處理這件事，但是就是想提醒想預訂這家酒店的，千萬住手！別訂！！！我也會繼續投訴給這家酒店的官網，爭取正義！！！什麼年代了，還敢這麼欺負中國人？！！！（這種酒店沒有照片，不配讓我拍照）！