Huttons Hotel, Central London

Nice location. Room slightly tight but with everything. Shower water could have a little more pressure. Overall good one

**Absolutely Horrendous—stay away !** **Avoid This Disaster of a Hotel—Not Worth a Single Dollar!** I have never encountered a hotel in such **unlivable** conditions. The floor is visibly slanted, and we dropped a ball, it rolled across the room on its own—yes, it’s that bad. The door? We were shocked that the door of the room cannot be locked upon exiting. The hotel staff advised that we have to **slam it shut** just to get it to close properly. The bed was another disaster. The mattress was slanted and completely ruined, making sleep impossible. My husband literally rolled off the bed just by turning—it’s absurd! when we requested a room change and requested for a room change the staff flat-out refused. Speaking of the staff—their attitude was **terrible**. When we raised our concerns and requested a cancellation due to the unacceptable conditions, they dismissed our complaints and declined our request without offering any solutions. When we complained about the room’s unlivable condition and asked to cancel, the man at the counter proudly told us that he was the one making the decisions and that no hotel would allow cancellations, as if that’s a reasonable excuse for trapping guests in a subpar establishment. Instead of addressing our concerns, he shrugged us off. Avoid this place at all costs. It is beyond unacceptable and no guest should be treated this way.

My sister and I stayed for 1 night, to watch Wicked at the Apollo victoria, the room 506 was a good size , very clean and had everything possible needed. Everything is in walking distance perfect location for a bit of site seeing around london too. Will definetly use again in the future. All staff we had contact woth was reallu helpful and friendly. Also have a luggage room where you can leave your case prior to check in.

Hotel is in a great location. Hotel itself wasn’t the best but you get what you pay for. Very noisy but that was maybe due to our room being next to the elevator. Room was small. Ordered room service didn’t arrive went to reception a few hours later to ask about it and advised it needed to be collected from reception although paid for room service. Make that make sense!

Great location that is near all the main attractions and transportation options as well. Friendly reception and clean rooms

we booked their quad room which was located beside the lift.. it was impossible to get a good night rest as you can hear loud creaking noise coming from the wall when lift is in operation..we asked for a replacement room but the lady in the lobby said all quad/sharing rooms are near the elevator and gave us ear plugs instead.. we also complained about the stained toilet and toilet seat but she just shrugged her shoulders as a response..