Huttons Hotel, Central London

**Absolutely Horrendous—stay away !** **Avoid This Disaster of a Hotel—Not Worth a Single Dollar!** I have never encountered a hotel in such **unlivable** conditions. The floor is visibly slanted, and we dropped a ball, it rolled across the room on its own—yes, it’s that bad. The door? We were shocked that the door of the room cannot be locked upon exiting. The hotel staff advised that we have to **slam it shut** just to get it to close properly. The bed was another disaster. The mattress was slanted and completely ruined, making sleep impossible. My husband literally rolled off the bed just by turning—it’s absurd! when we requested a room change and requested for a room change the staff flat-out refused. Speaking of the staff—their attitude was **terrible**. When we raised our concerns and requested a cancellation due to the unacceptable conditions, they dismissed our complaints and declined our request without offering any solutions. When we complained about the room’s unlivable condition and asked to cancel, the man at the counter proudly told us that he was the one making the decisions and that no hotel would allow cancellations, as if that’s a reasonable excuse for trapping guests in a subpar establishment. Instead of addressing our concerns, he shrugged us off. Avoid this place at all costs. It is beyond unacceptable and no guest should be treated this way.

Great location that is near all the main attractions and transportation options as well. Friendly reception and clean rooms

Location was great. Staff were very nice. However, the hotel room was up not to 3 stars, not even a hostel. No space in the room, dirty in some parts, weird tap water, no proper hygiene soaps etc. (Only one soap, I expected shampoo etc.). Breakfast was average, no scrambled eggs, or even a bacon, simply toasts, and some sweet stuff.