Huttons Hotel, Central London foton

Svar från boendet: Dear Sueong,Thank you for taking the time to share your feedback, though I must express our disappointment at the level of exaggeration and inaccuracy presented in your review.We acknowledge that, due to the historic nature of our building, some rooms may have naturally uneven flooring. This is noted across various guest reviews and is often considered part of the building’s character. However, we understand this may not suit everyone’s preferences.You rightly pointed out a problem with the door, which had not been brought to our attention prior to your stay. Once reported, our maintenance team addressed the issue immediately and resolved it. Prior to the fix, our front desk staff offered a room move, which you declined. This offer was also repeated again during your early departure, and again, you chose not to accept it. At no point was your request for a room change refused by our staff—quite the opposite.In regards to your cancellation request, I must clarify that this was not due to the condition of the room, as stated in your review. Instead, your request was based on having found a better rate for the remainder of your stay. As with most hotels, rate discrepancies found after check-in do not qualify as valid grounds for a free cancellation or refund. Our team acted entirely within standard industry practice in declining this request.You were never “trapped” in any way. You were presented with several options, including a room move, on multiple occasions. Unfortunately, you chose not to pursue any of these solutions. To suggest otherwise is both misleading and unfair to the staff who genuinely tried to assist you.We always welcome feedback, positive or negative, when it is fair and constructive. However, I must respectfully disagree with the tone and content of your review, which I do not believe accurately reflects the reality of your stay or our service standards.Kind regards,AshleyOperations ManagerHuttons Hotel

Svar från boendet: Dear Sabrina,Thank you for your kind review. We're so pleased to hear you enjoyed our convenient location and found the facilities good value for money. It's especially lovely to know our team were helpful during your stay — we're always happy to assist wherever we can.We truly appreciate your recommendation and hope to welcome you back again soon.Kind regards,AshleyOperations ManagerHuttons Hotel

Svar från boendet: Dear Guest,Thank you so much for your wonderful review. We’re delighted to hear that you and your sister had a pleasant stay and enjoyed watching Wicked at the Apollo Victoria. It’s great to know that room 506 met your needs – being spacious, clean, and well-equipped.We’re also pleased that you appreciated our convenient location for sightseeing and the ease of accessing local attractions on foot. Your kind words about our friendly and helpful staff, as well as our complimentary luggage storage, mean a lot to us.We look forward to welcoming you back in the future.Kindest RegardsSabrin DaoudGeneral Manager

Svar från boendet: Dear Marina,Thank you for taking the time to share your feedback with us. We are glad to hear that our reception team was able to address your concern about the room without a window and provide you with a more suitable accommodation.However, we apologize for the discomfort you experienced with the mattress and pillows. Your comfort is of utmost importance to us, and we regret that we fell short in this aspect during your stay. Your feedback helps us to identify areas that require improvement, and we will certainly look into upgrading our bedding to ensure a more restful experience for our guests.Please know that we take all guest comments seriously, and we are continually working to enhance the quality of our services and facilities.If you have any further suggestions or need any assistance during your stay, please feel free to reach out to our front desk team. We are here to ensure that you have a pleasant and comfortable stay with us.Once again, we appreciate your valuable feedback, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best regards,GlenOperations Manager

Svar från boendet: Dear Guest,Thank you for taking the time to share your experience. We're delighted to hear that you enjoyed our central location, found the breakfast selection varied, and appreciated the daily housekeeping.We’re sorry to hear the coffee didn’t meet your expectations and will review this with the team. Your feedback helps us continue to improve.We hope to have the pleasure of welcoming you back again soon.Kind regards,AshleyOperations ManagerHuttons Hotel