Copthorne Tara Hotel London Kensington

Superior room was nice and spacious. Good breakfast, welcoming staff.

This hotel offers decent value for money with standard amenities and satisfactory breakfast options. However, I was deeply disappointed by their post-check-out protocol regarding forgotten items. During my stay, I left several opened and unopened food items in the room's refrigerator. Unfortunately, the staff disposed of or retained these items without attempting to notify me—a stark contrast to my recent experience at a rural Liverpool hotel, where the front desk promptly informed me about a forgotten perfume. While the financial loss here was minor (around £30), the lack of communication reflects poorly on customer care standards.  For a reputable establishment in London, such oversight is unexpected. I urge management to revise their policies: a simple message to guests about abandoned belongings would greatly improve trust and professionalism.

A frustrating and disappointing check in followed by a terrible night sleep in an awfully uncomfortable bed. The shower was not hot and was barely a dribble, the AC, despite being turned off, was noisy all night and made the air in the room very stale which would have been ok but the windows are also locked shut. Two calls to reception and over an hour wait for housekeeping to come to the room. The location is good, but the hotel is old, the rooms are dated, the bed has a significant dip in the middle and the overall stay was a disappointing one given the price and other options. I wish I had booked somewhere else nearby for a similar price.

Very, very old and basic. Like it has never been upgraded for about 35 years, and amenities are 1 star only. It's only worth it if you can get it cheap, say hk$ 1300 per night just to wash and sleep. Anything more than that not value for money.

Location was perfect , almost quite place , clean , simple check in -out

On my first day the staff at front desk are not friendly and no smile or welcome greeting from them. Looks racist to me. However rotation staff later on (Payal) was courteous. Hotel is little old but rooms are good size (club room on 10th floor). It’s walkable distance from High Street Kensington station and nice peaceful neighbourhood.