briannC6991FY
9 oktober 2024
In terms of cleanliness and customer service, as a TOTAL package, Hotel 41 is the best hotel I have ever experienced. And that is saying something considering the hotels I have even just recently visited (ex. St. Regis in Bora Bora, Art Maisons Aspaki in Santorini, etc). The hotel and the suites are spotless. If you are slightly OCD about clean rooms and beds then Hotel 41 is heaven on earth. The hotel is immaculate without being gaudy or over the top and the suites are so nice, clean, and comfortable that we found ourselves wanting to return to the room just to relax. We received a free upgrade and the suite was magnificent. But what really stood out was the incredible service. So responsive. So friendly. So intuitive. The housekeeping and turn down service were the best I’ve ever received. They do the typical cleaning the room, turning down the bed etc but go further and light a candle, turn on classical music, and then leave a small treat and note on the bed along with a hot water bottle under the comforter to warm your bed. Absolutely flawless and brilliant. The doormen constantly rush to flag a taxi for us are holding an umbrella over our heads, and everyone in reception was incredibly responsive, friendly, and helpful. I cannot say enough about the CUSTOMER SERVICE at the hotel. Rather than having a private butler, like some upscale hotels provide if felt like everyone was our own private butler. They also provide other great amenities like free ice cream hidden at the bottom of a staircase in the immaculate lounge area and a free snack bar that you can munch on throughout the day and evening if you get hungry. The made to order breakfast was delicious and there really is no amenity or service they did not hardly think of providing or could quickly provide with a phone call to reception. In fact their “operator” button says “whatever whenever.” this is all you need to know about this. Absolutely brilliant Hotel.
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