Thistle London Marble Arch

Extremely convenient location. The room is spacious, but have to wait for quite some time for the lift service.

This hotel is almost perfect if not Becos the lift is not in service to accommodate the number of guests. You will need to queue up everyday u go out or Come back to hotel. U need 10-15 mins extra for Each lift journey. The man in glasses at reception is super rude when we arrive to check in. We were a frustrated Becos of the 15 hours long haul flight for us to arrive to London plus 1 hour taxi ride. Poor service when check in. No one will tell u there is a lift from Ground floor to reception floor with luggage. U neee to explore yourself.

Room is very basic but location wise is plus point. Able to slightly early check in. Got a nice cafe at the lobby which is helpful if need to buy a cup of coffee. Housekeeping is ok and they do the cleaning for our stays.

Worst hotel ever being a regular guest from past 10 year booking up to 10 rooms each stay, they treated as they dont know me, paid for the breakfast though trip.com and missing my morning breakfast need to wait up to half hr for only 2 lift servicing the whole hotel... they say not their problem as breakfast paid to trip.com Don't trip.com pay them for breakfast they charge us? Also they don't want to give any better rooms or benefits as they been giving to me in the past as a regular guest.... they told me to book directly if want to enjoy their free perks...... Room door was broken... the head of house keeping told me off first day didn have time to see and will do later?? When ? When I check out? Each time open the door there is a load banging sound The kettle was disgusting there where black stuff floating all over when I boil the water, so unhygienic they don't wanna give me extra water too and want to charge me can you believe it?... Someone in the early morning barged into my door I got scared for my safety.... I went to tell the manager downstairs and he told me off it's your problem that's what the dnd sign is for.... Can you believe the audacity the manager with glasses name jerre have toward their loyal guest... Didn't care attitude at all I felt this trip wasn't worth even a dollar Worse managers sick attitude always

Amazing housekeeping team. Amara and Drissel is amazing in particular. The room is so tidy and clean every single day. Unfortunately the room is very very old. Shower hose in the bathtub in room 579 is broken. The shower cubicle is 1m x 1m so very small and the seal was broken so water leaked everywhere. There is a slow lift.

Staff need to understand ‘do not disturb’ - cannot call at 9am to ask if you want service - if there is do not disturb Lifts are a big issue - wait for very long. Stairs to go 1 floor down for main door - inconvenient for elderlies

It’s good, but the lift under maintenance,?only 2 works

need renovation very old room however amazing location but slow service

Excellent room size compared to London, hotels, and extremely nice location, near attractions and shopping area. The surface is at minimum but very good in general. The interior design could be better. But it’s functional..