The Marble Arch Hotel by Thistle

Escalator needs fixing for sure. Rooms need to be maintained - in my 3 nights stay I needed to ring maintenance twice; once for a non functioning flush and once because my aircond in the room started humming loudly.

Perfect location and the room is tidy and relatively spacious. The corridor is a bit old and it’d be great if it’s renovated

The location is the best bang upon Oxford street great places to shop and dine in just walking distance very well connected with metro and bus station

A great hotel, lifts really need sorting out but a great location just off Oxford Street and right by Marble Arch tube station. Breakfast was lovely too.

I cannot say enough about how filthy and unhygienic Thistle Hotel Marble Arch is. My family was very disappointed with the uncleanliness of the hotel rooms and hallways, not to mention the awful odor of the old carpets in the rooms and hallways. The housekeeping service was below standard. Housekeeping lacked attention to details in keeping the rooms clean and making sure that all the necessary items in the bathroom replenished. Also, there was hair present in the bathtubs on multiple occasions. Also, the bedsheets and bed covers were not clean and showed old stains. The beds did not have the clean smell that an average 4 star hotel would have. Housekeeping was not efficient when requesting clean towels or additional water bottles. The wait was quite lengthy at times. During the check in process, we requested an additional bed but it took many hours to arrive.. We had two connecting rooms. Quite simply I would not stay at The Thistle Hotel in the future.

I had an absolutely wonderful stay here! From the moment I arrived, the staff went above and beyond to make me feel welcome. The room was spotless, beautifully decorated, and incredibly comfortable, with all the amenities I could need.