The Westin London City

The Westin London City recensioner

The Westin London City

60 Upper Thames St, City of London, London, EC4V 3AD, United KingdomVisa hotellinformation
The Westin London City
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Gästrecensioner

4.2/5
Mycket bra
81 recension
Verifierade recensioner
Läge och interiör4.3
Bekvämligheter4.2
Service4.0
Renlighet4.3
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Alla recensioner(81)
Positiva recensioner(73)
Recensioner med foton/video(15)
Vänlig personal(23)
Utmärkt vistelse!(16)
Utmärkt läge(14)
Rent och städat(10)
Lätt att ta sig runt(8)
Elegant miljö(6)
Rofyllt och bekvämt(6)
Negativa recensioner(8)
Gästanvändare
Signatur Två Dubbel Familjerum
Bodde på nov. 2024
Familj
1 recension
5.0/5
Enastående
Publicerades 19 dec. 2024
Excellent stay, very spacious room and comfortable beds
Översätt
Svar från boendet: Dear Valuable Guest, Thank you for taking the time to extend your great review regarding your recent experience at The Westin London City. We are very much looking forward to welcoming you back. Best regards, The Westin London City
Gästanvändare
Rum Signature King
Bodde på okt. 2023
Par
1 recension
4.5/5
Utmärkt
Publicerades 29 nov. 2023
An excellent location especially for travellers who wish to be near the City of london and financial district. It is close to three tube stations: mansion house, St Paul’s and Bank so you are connected with most of the subway lines. Also walking distance to Blackfriars station which is a rail connect to Gatwick airport direct. So ease for commute esp when london traffic is bad and more often than not, travelling by tube is quicker than taking taxi or uber! Hotel has a nice gym and even a pool. Breakfast at the hotel is a delight and service is excellent. Rooms amenities are modern and new. All in all a great place to stay in london.
Översätt
Svar från boendet: Dear Valuable Guest, On behalf of the entire hotel team, I want to thank you for taking the time to share your feedback about your recent experience while staying with us. We hope to welcome you again soon. Sincerely,The Westin London City
nxxxx
Rum Signature King
Bodde på dec. 2023
Res med vänner
8 recension
2.7/5
Publicerades 8 jan. 2024
Extremely disappointing stay. Really dark rooms and lack of sunlight. lamp in room without bulb. Cheap feeling furniture - looks good in photos. Breakfast & service was poor. Front desk fail to pick up the phone on many occasions and overnight service was non existent. Not what you’d expect from a 5*.
Översätt
Svar från boendet: Dear Valuable Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the disappointment you experienced, and we deeply regret that we fell short of meeting your expectations.We are genuinely sorry to hear about the issues with the room. Your insights are invaluable, and we will use them to address these concerns and improve the overall guest experience.We also regret to learn about the poor breakfast and service you encountered, as well as the challenges in reaching the front desk. This is certainly not the level of service we strive to provide, and we will be addressing these specific issues with our team to ensure corrective measures are taken.Please know that your feedback is taken seriously, and we appreciate the opportunity to address these issues directly. We hope you might reconsider and give us another chance to provide you with the exceptional experience that we are known for.Be Well,The Westin London City
sunnynini
Klassiskt kingsize-rum
Bodde på apr. 2023
Par
19 recension
5.0/5
Enastående
Publicerades 8 juni 2023
The hotel is out of our expectations, in terms of the space and services provided. The location is not in a crowded area but pretty near to most of the touristy attractions. It’s walking distance to the borough market which is a plus point. Would definitely stay here again if I have chance to visit London next time.
Översätt
Svar från boendet: Dear Valuable Guest, Thank you for reaching out and providing us with valuable feedback! Kind Regards, The Westin London City team
Gästanvändare
Klassiskt kingsize-rum
Bodde på sep. 2023
Familj
5 recension
5.0/5
Enastående
Publicerades 8 okt. 2023
The hotel room is spacious, clean and tidy. The service was very good, especially Shanie who was kind and friendly and helped us a lot. Next time we come to London, we will choose Westin.
Översätt
Svar från boendet: Dear Valuable Guest,On behalf of the entire hotel team, I want to thank you for taking the time to share your feedback about your recent experience while staying with us. We hope to welcome you again soon. Sincerely,The Westin London City
Gästanvändare
President 1 sovrum king svit med stadsutsikt
Bodde på juni 2023
Affärsresenärer
1 recension
5.0/5
Enastående
Publicerades 17 juli 2023
perfect location and really helpful staff. Rooms were very good size. Good value for money.. 😘😘
Översätt
Svar från boendet: Dear Valuable Guest,Thank you for reaching out and providing us with valuable feedback!Kind Regards,The Westin London City team
Gästanvändare
Rum Signature King
Bodde på maj 2022
Par
2 recension
3.5/5
Publicerades 10 juli 2022
Cash 250000 krw + ipod was stolen. Room had a problem so we had to change to another room. I called them they said nothing in the lost and found.
Översätt
Svar från boendet: Dear Valuable Guest,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Please rest assured that these shortfalls are certainly not indicative of our usual high standards service, and I have personally addressed your feedback to our high management team. Once again, please accept our apologies for any disappointment you had experience with us. I do hope we will have the opportunity to welcome you back to the Westin London City hotel and trust that we will be able to offer you an altogether more positive high standard service. I hope you choose to stay with us again when your travels bring you back to the area.Be Well,The Westin London City
Wong
Klassiskt kingsize-rum
Bodde på juli 2022
Familj
25 recension
4.5/5
Utmärkt
Publicerades 22 aug. 2022
Hotel is good. But service so far do good!
Översätt
Svar från boendet: Dear Valuable Guest, Thank you for reaching out and providing us with valuable feedback! Kind Regards, The Westin London City team
Taikanggaochanggong
Klassiskt kingsize-rum
Bodde på jan. 2025
Familj
2 recension
5.0/5
Enastående
Publicerades 9 feb. 2025
房間環境，酒店環境都很好，服務都很棒！就是司機路過酒店門口要注意，別走到隧道去這樣會繞走一圈，到了酒店邊上路口慢點開
Översätt
Svar från boendet: Dear Taikanggaochanggong,Thank you for taking the time to share your feedback about your recent stay with us. We’re delighted to hear that you enjoyed the room and hotel environment, as well as our service!We also appreciate your helpful tip regarding the hotel entrance. Your insight will surely benefit future guests navigating the area, and we will continue to explore ways to improve accessibility for a smoother arrival experience.We truly value your feedback and look forward to welcoming you back for another wonderful stay at The Westin London City.Be Well,The Westin London City
MITHKS
Signatur Två Dubbel Familjerum
Bodde på sep. 2024
Affärsresenärer
76 recension
4.0/5
Mycket bra
Publicerades 5 nov. 2024
總體來説比較滿意： 位於city of London ,周邊是高級商務區，餐飲和生活設施都很方便，離泰晤士河也很近，風景優美，出行也方便，公共交通和打車都很方便。
Översätt
Svar från boendet: Dear Valuable Guest,Thank you for taking the time to extend your great review regarding your recent experience at The Westin London City.We are very much looking forward to welcoming you back.Best regards,The Westin London City
Anonym användare
Signatur Två Dubbel Familjerum
Bodde på dec. 2024
Res med vänner
7 recension
5.0/5
Enastående
Publicerades 3 feb. 2025
酒店位置很好，就在泰晤士河旁邊，離地鐵站也很近，出行很方便。酒店的服務員很友好，經常會主動詢問有沒有需要幫助的。恰逢中國新年，酒店準備了很有意思的小禮物。酒店不提前準備一次性洗漱用品，有需要要聯繫酒店他們會送到房間。在威斯汀住了一週，早餐品種也天天都是一樣的。
Översätt
Svar från boendet: Dear Valuable Guest, We would like to express our sincere appreciation for taking the time to share your feedback regarding your recent stay with us. On behalf of the entire hotel team, I want to personally thank you for your valuable input. We are thrilled to hear that you had a positive experience during your stay, and we genuinely hope to have the pleasure of welcoming you back to our hotel in the nearest future. Be well, The Westin London City
Chuanma613
Klassiskt kingsize-rum
Bodde på juni 2024
Familj
41 recension
5.0/5
Enastående
Publicerades 15 juli 2024
在倫敦住的最舒服的酒店，孩子在泳池裡完成了今年夏天還沒游泳的遺憾啊！安靜，房間很大，洗衣服很方便！出租車可以停在前門和後門。
Översätt
6/13
Svar från boendet: Dear Valuable Guest, We would like to express our sincere appreciation for taking the time to share your feedback regarding your recent stay with us.On behalf of the entire hotel team, I want to personally thank you for your valuable input.We are thrilled to hear that you had a positive experience during your stay, and we genuinely hope to have the pleasure of welcoming you back to our hotel in the nearest future.Be well,The Westin London City
leo1016
Signatur Två Dubbel Familjerum
Bodde på juli 2024
Familj
13 recension
5.0/5
Enastående
Publicerades 18 aug. 2024
乾淨整潔，值得推薦。
Översätt
Svar från boendet: Dear Valuable Guest, We would like to express our sincere appreciation for taking the time to share your feedback regarding your recent stay with us. On behalf of the entire hotel team, I want to personally thank you for your valuable input.We are thrilled to hear that you had a positive experience during your stay, and we genuinely hope to have the pleasure of welcoming you back to our hotel in the near future.Be Well,The Westin London CIty
kuankuancc
Rum Signature King
Bodde på nov. 2024
Par
19 recension
5.0/5
Enastående
Publicerades 20 jan. 2025
訂金有點點慢，但是整體不錯，酒店服務很好，也有華人禮遇，有前台人員是會將普通話的，地理位置不錯，下次來還會住。
Översätt
Svar från boendet: Dear Valuable Guest, Thank you for sharing your feedback. While we’re glad to hear that most aspects of your stay met your expectations, we’re sorry to learn that the bedding was not as comfortable as you had hoped. Providing a restful and rejuvenating experience is a top priority for us, and we truly appreciate your input. Please know that we continuously review our amenities to ensure they meet our guests' standards, and your comments will be shared with our team for further review. We hope to have the pleasure of welcoming you back in the future and providing a more comfortable stay. Be Well,The Westin London City
Anonym användare
Signatur Två Dubbel Familjerum
Bodde på okt. 2024
Res med vänner
3 recension
1.0/5
Publicerades 9 nov. 2024
絕對的垃圾酒店，服務生會偷用顧客的東西。出去玩了一天回來，發現香水少了一大截，除了服務生能進房間打掃真想不到還有誰能進來！
Översätt
Svar från boendet: Dear Valuable Guest, Thank you for taking the time to share your feedback with us. We deeply regret that your experience did not meet your expectations and that you felt concerned about the security of your belongings during your stay. Please know that the comfort and trust of our guests are of the utmost importance to us.To address your concerns, we have strict protocols in place to ensure that guest rooms are accessed only by authorized staff, and all team members undergo thorough training to uphold the highest standards of integrity and professionalism. We take allegations such as yours very seriously and will be conducting a comprehensive investigation to understand what occurred.We encourage you to reach out to our management team directly, so we can gather more details and assist you further. Your feedback is invaluable in helping us improve, and we are committed to ensuring that all our guests feel safe and well cared for.Thank you again for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Be Well,The Westin London City