StayInn Farringdon

I didn't stay because they wouldn't let me know. I called twice on the night I was meant to be staying (19th July), only to find out via a call to Stay Inn's emergency staff that I had to submit my ID and a £500 deposit to access the apartment. This information was not sent to me in my confirmation email, and I had no details as to how I was meant to do this. I, initially, quite frustratedly said I would cancel because it was 40 degrees outside and I was stood outside the apartment with no way to access and no details as to how to. I went to sit at a pub to try to sort the details, and again found an email with no information. I called back and got a VERY rude woman who immediately was hostile toward me. I asked repeatedly to whom do I send this information and she actually hung up on me. It was 8pm and 40 degrees C with nowhere to stay for the night and no information. I ended up booking elsewhere quite far away as there was no other accommodation available in the vicinity.

I booked to stay at the Farringdon Inn Wednesday 29th July. I made my way across to the Apartment after work and when l got outside the building called the company requesting access. They told me l had to send across proof of ID. I immediately emailed my drivers license. Then l called back and they said l had to pay £250 deposit before l could enter. I tried on my credit card twice and it was declined. I called the company back and said l am stood outside and can l please get into the apartment. The person l was speaking to then asked that l do a bank transfer of £500. I said l am confused why so much? They hung the phone up on me. I phoned back and said l want access to the apartment, please let me in. They said you need to pay £500 deposit and then hung the phone up. I tried to call back and l had no answer. I had to then book another hotel. I have since found out that they have charged me £221.85 for the accommodation - even though they know l couldn't stay over and they will not refund the money eventhough they know l tried to transfer the 1st £250. I have called *********** and they said they can’t do anything. I feel scammed by Stay Inn and scammed by ***********. This is a scam service and shouldn’t even be on the *********** website. I am disgusted and will keep pursuing and my Visa card are on the case. Please do not stay here. You will lose your money. The staff are rude and will hand the phone up. This is a 100% SCAM!!!!

*********** shoul be ashamed to have this booking. They ask for a £500 deposit via bank transfer so you have no protections. It above a pub and a headache to cheque in. And they would not refund you if would want to pay the deposit via card. And they are very rude