Royal Garden Hotel

not far from the V&A museum, very convenient to get there, the service was warm, the room was tidy.

I do appreciate ANA’s service and she’s very nice and helpful. We all like her attitude. Very comfortable talking with her.The environment is perfect and location is quite close to the hype park.

Convenient location, about 5-7 min walk from High Street Kensington Tube Station. A good range of shops nearby such as TK Maxx, M&S, Whole Foods Market, cafés and restaurants (Italian, Chinese, Japanese, etc) We were on 10/F so had an amazing view.  Our room was spacious, bigger than most hotel rooms in London. It came with complimentary hot chocolate powder, cookies, tea bags, instant coffee and 2 bottles of still water. The bathroom was equipped with toiletries (shampoo, hair conditioner, bath gel and soap) and a heated towel rack which was particularly helpful for doing laundry, since we stayed for 7 nights.  Gym is free of charge and is right next to the hotel. Size is decent with 4 treadmills, dumbbells and a few other machines.  Staff were all very attentive and professional. My husband had a small cut and housekeeping brought us plasters and wound cleaning wipes in just a few min.  Overall, great value for money. Would have been even better if a coffee machine was provided. Will definitely come back again next time we visit London.

Great hotel, would definitely recommend and will stay again. Great service from all those we encountered. Easy booking process and good communication. Room was very spacious ( lucky enough to get upgraded) , bathroom had separate bath and shower. Great views over Kensington Palace gardens and the city. All staff were welcoming. Already planning a return stay

Excellent service, very comfortable bed and great toiletries. Location is great for long walks in Hyde park.

1. Location: The hotel's location is located near High Street Kensington tube station and has a bus stop just outside which has buses that brings you to many places. Overall, very convenient. 2. Service: Front desk's service was good. Concierge was generally good except for a more junior bellboy whom I felt was quite lazy as he waited for the driver to load the luggage instead of helping. 3. Facilities: The hotel's gym is operated by Anytime Fitness. The elliptical machines were not well maintained and there were 2 spoilt out of 4. One was badly vandalised with the screen broken and wires coming out from the machine. 4. Bathroom: Did not like the shower area as it was cramped and the water drainage was slow (not clogged). It just could not keep up with the shower water. 5. Room: Stayed in the Royal Garden Deluxe. Had very nice views of the park. Room was bright and airy (you would open the windows slightly).