Radisson Blu Hotel, London South Kensington (formerly Vanderbilt)

Good location near the tube station. Lovely room with a very comfortable bed. Lovely bar serving a good selection of drinks.

Had issues with the room I was initially placed in due to a noisy air con system however staff were helpful in promptly moving me to a different room. Hotel room was clean and comfortable.

Hotel is quite old and seems to be starting to run down. The hotel had to perform an essential electrical panel change starting at 10am but didn’t advise the guests until after 11am. They weren’t sure how long it would take. As a visitor to London we were fine with that. So in the am they provided some portable lighting so we could shower etc. when we came back to the hotel in the evening, inserted the key card and opened a light and poof our light went out. The duty manager who said he would come back to us, couldn’t find the portable lighting, and after 45 minutes went to the lobby to see what was happening. They finally decided to offer us another room to sleep in for the night. Anyways, the following day I happened to see the hotel manager by chance in the restaurant and after a chat they offered to credit one night stay which we appreciated. Love the location.

The hotel needs a serious update, and the photos are from a few rooms not available

We were initially put in a room that looked nothing like the one we booked. We were moved after requesting an alternative, but when we walked in it hadn’t been cleaned - there were crumbs on the seat and dresser, skid marks in the toilet, towels all over the floor, and the bedding was dirty. This was dealt with promptly and we were given complimentary breakfasts as an apology, however we were understandably somewhat disgruntled and expected a better standard when staying at a Radisson. The staff were very helpful and the breakfast was good but the rooms are outdated and given the experience we won’t be rushing back.

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