Grosvenor House Suites

Superb location for a wonderful stay in London with friends. Suites are spacious with all the amenities and extras to make the stay perfect. Staff are so welcoming, helpful and made the stay smooth and worry free. A highlight was afternoon tea in the atrium. Razvan looked after us impeccably, with a smile and humour. The afternoon tea was delicious - a feast for the eyes and palate and I cannot recommend highly enough. It was a fantastic few days in the heart of London.

The concierge was wonderful. Robert helped book transports, dinners and tea. There was nothing that he couldn’t do. Like a fairy godfather he could snap his fingers and make things happen. Super location. Central to the loveliest parts of London. In the park and walk to fine dining and shopping. Room was beyond comfortable and nicely appointed. Front desk super attentive and helpful. And dining was low key but excellent with terrific service. Highly recommend.

Not enough space/wardrobe for clothes. The heating didn’t work upon arrival, with rooms at 18°C in the middle of winter! The heating was never repaired in one of the rooms, which then stayed at 26°C. Plumbing in the wardrobe of the room made it impossible to sleep all night and took up the entire wardrobe space! Warning sign about gas leaks… very reassuring in a 5-star hotel room. Huge red alarm light flashing all night in the wardrobe. Basic cleaning very insufficient for the bathrooms, etc. Not enough water provided without charge. Dust under the beds, unimaginable for a 5-star hotel. Food wasn’t great. Very unconfortable beds. They ran out of Nutella for the kids, then lactose-free milk, then pancakes... no possibility for any changes or any effort made to adjust the room price despite our many complaints. The only good service was from the concierges. Not sure I’ll return.