Everglades Hotel

A great location for Derry/Londonderry, with ample parking. Friendly staff and good food, library bar and grill restaurant have the same menu. My room was a refurbished room (ground floor) which was much better than a room I had the week before which was dated (2nd Floor). Although amenities are limited I enjoyed my stay here.

We had a lovely stay. We went to a Motown show which was great. The room was lovely, everything we needed and the food and service was excellent. The receptionist on arrival was very welcoming. The pianist in the foyer was also a nice touch. Overall a very pleasant experience and we would stay again.

The hotel is nice and clean The bar staff our very friendly and made the hotel experience a lot better Room was ok Shower was poor imo And the windows don’t block the noise from the busy road so was woken early via this Bed and pillows very comfortable The breakfast was good and plenty to pick from The bar drinks was typical hotel and very expensive

Stayed here for three nights during a business trip. The staff are wonderful and very attentive. Great room with a huge comfortable bed and lovely pillows. We are each night in the Library Bar (there is a separate restaurant) and we could order dishes from both the bar menu and the restaurant menu. Food was fantastic with really generous portions. A taxi to the airport takes about 15 minutes for a few pounds and reception can book you a ride. Thoroughly recommend this hotel. Shout out to Leanne on reaction and to the bouncy Nicholas on the bar. Well done to all

My wife and I had an amazing stay at the Everglades hotel. The staff were friendly and helpful. Our room was well equipped and comfortable. The food was top notch and value for money. The general ambience was relaxing and the live piano music was first class. We would highly recommend this hotel to potential guests.

Available staff were generally good, with exceptions at both ends of the spectrum. Slow service characterised both the bar and restaurant, although the food eventually provided was excellent, especially dinner. Breakfast was fine, but the absence of a printed menu is an odd omission for a 4-star hotel. Such concerns, though, were minor in the context of other issues. One member of staff to be commended is Emee (spelling?) for her efforts to address a stressful situation. Having locked the hotel room safe pre-dinner, it was impossible to open it afterwards. Emee visited our room on two occasions, making great efforts to open the safe using both manual keys, and an ‘override’ code. The safe contained passports, mobile phone, and car key. Despite Emee’s efforts, no-one else was available to give her, or us, any practical help, or even instructions on opening a locked Everglades hotel safe. We were left with the ‘promise’ of a maintenance person being available from 08.00 am next morning. Luckily, however, after various attempts to open the safe, I tried yet again at 22.00 hrs, and it opened. Presumably (?) this was because enough time had elapsed between the original malfunction, and application of the override code. Had someone been available to provide this information, or give practical assistance, an unnecessarily prolonged, and stressful experience would have been avoided. Next morning, I spoke with the 'main' lady at Reception, to commend Emee's efforts, and also register our disappointment. Not even a token apology was offered, although there was an 'assurance’ that, if we'd had an early flight, a maintenance person would have been summoned last night to drill open the safe! So, in the absence of a reasonable response (a simple, 'sorry' would have sufficed) from politely conveying concerns verbally to Reception, the obvious follow-up was to later contact management in writing. Having since contacted the Duty Manager, a welcome, considered reply was received, which conveyed acceptance of the failings highlighted, and an apology on behalf of the hotel. Hopefully, therefore, any future guests will now not endure a similar experience to ours, albeit that any of our future visits to Derry will not include a stay at the Everglades Hotel.