Premier Inn Derry / Londonderry hotel

Hotel was located at a very convenient place. Ample parking lots. Room was clean but the bed was too soft for my back.

I will start this by saying we have stayed at lots of Premier Inns and went in with reasonable expectations. No one books Premier Inn for a luxury experience, all we wanted was a decent clean room, somewhere to grab a bite to eat/quick drink and a good breakfast. The main thing to know about this hotel is the on-site restaurant at this location is not owned by Premier Inn and has been for sale for over a year. We had pre-booked evening meals and none could be provided (despite their website still taking bookings today). It seems like they have serious staffing issues. The bar was never open so you couldn’t get a drink in the evening and to top it all off despite having booked the cooked breakfast option, at times they couldn’t provide it (I'm guessing this was due to more staffing issues). Instead they provided cereal, toast and croissants and gave guests a £2 refund which really isn’t sufficient given how poor the breakfast was. It wasn’t even continental, no hams,cheeses, fruit etc. The staff were nice, the room typical Premier Inn standard but there is no way we would have booked this if we knew about the bar, breakfast and restaurant issues which as I’ve said are not new issues, they have been ongoing for months. It’s disappointing Premier Inn continues to advertise services they can’t provide at this location. I’d say this hotel is only suitable if you are planning a ‘room only’ stay with no breakfast etc.

From we walked in and met Gareth on reception we knew it would be a fantastic stay. Nicest welcome we have had and checked in early to our spotlessly clean room. Stayed in lot of hotels in Londonderry and Premier Inn up there with the best for location, being clean and welcoming. Could not fault it at all. We will be back very soon.

Hotel is basic and clean. There is no communal area for guests after 10pm as the adjoining bar, which is not owned by the hotel, closes then. Not having an area to sit and talk in means our group of 10 people had to go to one of the bedrooms to finish drinks and talk. This was uncomfortable and of course brings a high risk of disturbing other guests.

I stayed over St.Paddy’s weekend with the family & what a great time we had. The hotel has been refurbished & honestly the bedrooms were incredible. Staff were excellent & shout out to April on nights who replaced our bedding as our youngest was sick.

Rooms were spacious and very fresh and immaculately clean (hats off to the housekeeping staff). Hotel staff were very approachable and friendly who obviously enjoy working there. The dining room was very clean and laid out with plenty of food at breakfast. The hotel itself is situated about a 5 minute drive from the city centre which makes it quiet due to it not having the hustle and bustle of city centre life. I would highly recommend this hotel and would have no hesitation in recommending it to friends and would definitely stay here again.