Crowne Plaza London - Kingston

Fantastic stay, Dinesh was superb and very helpful throughout. We will definitely use this hotel again for both business and pleasure. Easy to find and plenty of parking. The rooms had been updated and were very comfortable with all the amenities you need.

We picked here because it is 5 mins from our relatives and it was recommended to me by a contractor who has recently worked on the refurbishment. The refurbishment is to a very high standard, but, some things let it down. Drawers and cupboards where the push open/lock mechanism has already failed, there’s a lack of ventilation for the fridge. I understand hiding the fridge away (some don’t look the best) but when we opened the cupboard it was like a sauna. The fridge worked though. Refurbishments are great to see, but, the room we were in had a draughty window, the air sealing on it is probably knackered on it. Service was good, but, I didn’t expect and inquisition when I asked for extra milk portions, so we bought a pint to put in the fridge. I would be interested to know if the beds are lower in their accessible rooms as my mum struggled to get in the bed due to the height. The beds were very comfortable, but high. We don’t book accessible rooms if we know there is a walk in shower (which there was) but I didn’t think about the height of the bed. We didn’t dine. Personal choice, but I still don’t know how much it would have been to have breakfast. At check in we were advised breakfast wasn’t included in the rate, but we weren’t told the price and it’s not advertised on the flyers. All in all a good stay, good service, good facilities.

This was our most frequently used hotel until it closed for Covid and then it housed refugees on a government contract for several years. We went just over a week after they re-opened and were a bit concerned what state it would be in, but it has been re-furbished to a very high standard. Excellent IHG Diamond status recognition, in fact above and beyond what they needed to do. The staff and management couldn't have been more helpful, I think if we'd asked them to get Led Zeppelin to reform and perform in the lobby they'd have given it a try. A couple of minor niggles due to them just re-opening that it would be churlish to mention. Will be back at the earliest opportunity.

This hotel is for those who like a river view and don't mind a bit of walking - or driving - as parking is at the hotel which is great for the area. Vel and his team are super-friendly here and give a 5-star experience in this very decent 4-star hotel. Food and drink is lovely too.

Standard budget hotel located close to car showroom with repair workshop. Was not too noisy but our view was looking onto the roofs! The river was close by just across the road but was visible from the lobby.

Three years ago at its previous incarnation (2019) I booked a room for a birthday party. Saw the room and paid a deposit. Then came Covid and in January 2022 I rang the hotel, said that they still had my deposit and I wanted to book the party for May 2022. In March I rang and asked to see the room again and was told it wasn't possible. Then, I got a phone call saying that we could not have the party there at all and my booking and room bookings had been moved to another hotel and did I mind?? Yes, I did mind very much. I had a signed Contract for the do with costings etc. Got in touch with other hotel, price had increased exponentially although I had the Contract. Was told it couldn't be fulfilled as the hotel had changed Hands. Except that it hadn't - still owned by the same people, just refurbished. Rang Citizens Advice and was told my Contract should be fulfilled and to write and ask if the hotel has a disputes' procedure. never got a reply. Rang IHG and an American told me that I had to ring an 800 number - I said but that's in the US and the hotel is in the UK.After around 7 minutes she cut me off. The new hotel told me that they had invited me to change the booking!!!! (No) Then I asked that IF I could find somewhere else would I get my deposit back? Was told yes. To cut a very long story short - did manage to find an alternative, cheaper, more hospitable venue, cancelled the 'new' hotel and got the deposit back 2-3 weeks' later. Except that they never informed us, just saw it on the Bank Account! I used to work in Customer Service and the rating for this total fiasco would rate in minus figures had I had to rate it. A very unpleasant, annoying and upsetting experience,