Hampton Inn & Suites Longview North

The staff were excellent, all of them! The facility was subpar. Upon check in there was a note on the counter indicating the pool was closed. There was a note on the door leading to pool and gym to not fully open the door as the door doctor was coming soon. It rained that day and so did our room. The window leaked. The tv remote channel button would only go in one direction. The ice machine on our floor didn’t work. Had to go down to first floor each day to get ice. On our second day, the ac unit started making terrible sounds, pool was still closed. Front desk said a part was ordered. Pool remained close the entire visit and the door doctor never came. This was just a fun girls trip that was dampened by a facility that needs attention.

Had to call to get staff to come to the front to check us in then she told me there was a $25 incidental deposit and they took $125.

Good stay Was good experience other then ice machine on our floor wasnt working pool was down for maintenance for some of our stay we didnt get to use it wifi was slow you have pay extra for faster wifi breakfast was ok staff was friendly and helpful

The hotel was overall average. Breakfast was good as well as staff preparing breakfast. I reserved a room for 1 night, I booked through ******* with a pay at the hotel deal. After booking I tried to pay ahead of time but was unable. 1 hour into our 8 hour car ride there, I decided to call and make sure the room was secure. I was informed my card would not run through and that i needed to pay or they would cancel my reservation. I had them attempt the card again and gave them my number to call me in case of any issues. 2 hours later my card was still not charged, I contacted them and was told they were unable to take payments from any cards from certain banks (chime, PayPal, cash app, etc). After scrambling around to figure out other payment and wasting 1-2 hrs of drive time, I was able to pay and secure my room. If I had known ahead of time this would have been easier—not to mention I was initially supposed to pay upon arrival and not one person on staff contacted me to inform me of any of this. I specifically picked a hotel with a hot tub-it was inoperable. Trash was overflowing in outside trash cans. Not enough towels in our room, empty shampoo bottle, etc. Many mild inconveniences that made the stay unpleasant. Will not book or stay here (or possibly any Hampton) again.

UNACCEPTABLE Due to the vibration of our door closing/slamming on it's own, somehow it made the metal lock flap "open" and the door couldn't open. The manager had a make shift tool to slide through the crack & pust the flap to close and she said its happens often. Below are pictures of our room & the room across from us had horrible door damaged of ppl trying to get back into there rooms. DEFINITELY will not stay here again

Honest review The room was clean and nice and the people who cleaned it take pride in their work because they made tissues look decorative and they made a puppy out of the small towels which was cute. The only negative is the hot tub was down when we went.