Quality Inn & Suites Longview I-20

Horrible customer service The lady that checked me and my family was just horrible. I had my elder mother with me. My mom needed to use the restroom during check in, the employee told my mom the they didn’t have a working restroom! Then after getting a room, she gives us one upstairs, that’s when we found out that an hotel that has a second floor doesn’t have an elevator! We had to take the stairs and the staircase was hot as hell!

If you're looking for hospitality this is not the place! The only reason they were able to keep my business is i booked through a third party and wasnt able to get my money back. The night attendant was espically rude!

Accused of things that didn’t happen on this property. Threatened to be charged extra for dirty towels, because there was a little dirt on a towel they refused to believe it was dirt and was very sure it was food on the towel, I work in construction and accidentally got dirt on a towel, and it came clean. Didn’t receive my incidental deposit back. accused of cleaning food off the floor with their towels, didn’t even eat in the hotel…Management was unprofessional. Left my air on 68 so it would be cool when I came home from work. Got there my air was set back to 73. I stay out of town often and this was one of the least pleasant experiences I’ve had.

Staff were attentive and kind. I failed to indicate I was disabled and needed a first floor room, and the staff was quick to get my husband and I a first floor room. The pool was great, very clean and relaxing. I would absolutely go back again. Comfortable bed and very quiet.

We booked for 2 nights. Our room was not cleaned and made after the first. We had to sleep on unmade beds and use dirty towels.

I'd stay here again Everything was good. Check was smooth and they provided a good variety for breakfast.