Basecamp Hotel

What can i say nothing but thank you for such a beautiful, relaxing and wonderful few days. The reception and breakfast staff are probably the best i have encountered in the world. As a solo traveler i have to say you just looked after me. My room, never let anyone else have no 9 it is mine forever. The breakfast was amazing anyone who serves Shakshuka and Eggs Benedict wins in my book and freshly and perfectly cooked. I am sorry i cant remember everyones names but the lovely girl on reception who spent much time speaking with me and telling me everything about Svalbard, the lovely guy who sorted out my expedition issues you all just went that bit extra which made the holiday. The lovely breakfast ladies. Your staff are a credit to you and i look forward to coming back again and also hopefully experiencing ISFjord Radio. Thank you for the most wonderful time love Clare x

My sister and I have just spent eight wonderful days over Christmas at Basecamp and we have a new fondest place! The staff from housekeeping to reception and breakfast team were all so very very lovely, engaging and so helpful. Even providing some home made treats for my sisters birthday. Magical! Breakfast was plentiful and varied. Whilst not providing evening meals might be inconvenient for some, we found it a good opportunity to explore Svalbard Cuisine by touring a different eatery each evening. We stayed in a family room (No.1) and the two bedroom set up was perfect for an older brother sister combo. Very clean bathroom, regularly cleaned. Basic amenities provided and plenty of hot water. If we had one minor moan about the room we might suggest a more comfortable sofa to relax into at the end of the day. The hard pine bench seats were difficult to be comfortable on for any length of time. Centrally located in the city, activities are all at your fingertips. An absolute gem.

The staff is incredibly friendly and accommodating. The lobby and facilities are beautiful. The reception can help you book trips/expeditions/activities with their own company (Basecamp), or with others. Highly recommend this hotel to anyone looking to visit Svalbard/Longyearbyen.

We stayed for two nights when we were unable to get to Basecamp Explorer Isfjord. Easily the best hotel of the three we stayed in at Longyearbyen on this trip. I can't say enough about how capable, friendly and caring the staff are. They were extremely helpful when our trip ran into some problems. This is definitely the place to start your Svalbard adventure. Decor is impressively themed but don't worry, all the 21st century comforts are there. Excellent and abundant breakfast. Great location in the centre of town, airport bus stops a few metres away. Kroa restaurant can be reached without going outside and is well worth a visit.

I stayed for one night before a ship-based tour. My back had seized up on the way and I could barely walk. The charming receptionist waived their "no shoes" rule (since I couldn't take mine off without a lot of difficulty) and carried my bag upstairs not only without being asked but without even offering, as if it were completely routine. The next day, they again helped me with the bag and I was allowed to lie down in my room until well after usual checkout. The place itself is not remotely like a sterile chain. My room was small but perfectly adequate, completely finished in wood. There's coffee and cookies on a table in reception all day. Breakfast was included and perfectly fine. I'll stay there again (if I'm ever in Longyearbyen, which I concede isn't terribly likely).

Unfortunately, we only spend one night in this hotel. Planned were 2 but because of flights got cancelled we only spend one night here. We loved it from the beginning. Everything is made out of wood, you need to take of your shoes. At the moment it feels weird to do that but I certainly liked it very much. The room we were in was very spacious and had 1 bunk bed and another one. The beds were really comfy. It was very quiet during the night (daylight) so we had a very good night sleep. Breakfast was great with a lot of choices. Staff super friendly and helpful in case you needed anything. It is in the center of Longearbyen so everything is in walking distance. Lovely place. I can only recommend it.