B&B Hotel Bordeaux Lormont

It was far away from the city center. The room reeked of nicotine.

Location was good for our onward travel Room could be cleaner and the air conditioning more effective

We came to bordeux to go to The Weeknd concert and check-in was at 14:00. We had to be at the stadium at 15:00/16:00. We arrive at 14:00 to the hotel and attempted multiple times to pay for the check-in but the machine was no longer working. Contacted someone who works onsight, horrible horrible customer service skills. Told us that the manager will come at 17:00 and we should go and come back at that time. The lady then shouted at me saying to go and come back or cancel my reservation because there was nobody onsight to help. 7 different families were stranded outside in the same situation. Eventually she hung up while I was mid sentence and just stopped answering the phone even when other people tried to call. Told her I was pregnant and I needed the bathroom, she said there's nothing she can do and I should find another toilet to use. Ended up cancelling my reservation and booking at the ACE Hôtel which had much much better hospitality and very close by.

Hotel à renover ... Chambre et hotel très vétustes, la clim ne regule pas, bruyante et trés ancienne... trés déçu par rapport aux autres B&B où nous sommes allés qui sont très bien.

Satisfaite Chambre un peu vétuste mais tres propre. Accueil aimable. Bon rapport qualité/prix. Chien accepté.

La chambre aurait besoin d’un rafraîchissement et le wc est vraiment mal positionné