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Verifierade recensioner
Läge och interiör4.3
Bekvämligheter4.3
Service4.3
Renlighet4.4
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Alla recensioner(125)
Positiva recensioner(24)
Recensioner med foton/video(6)
Utmärkta rum(6)
Utmärkt läge(5)
Negativa recensioner(1)
Gästanvändare
Deluxe rum, 1 king size-säng, balkong, utsikt (Solnedgångsutsikt)
Bodde på apr. 2024
Affärsresenärer
4 recension
1.5/5
Publicerades 24 maj 2024
This hotel costs about RMB5000 or USD700 a night but provides no services at all. No one welcome guest at the entrance, no offer for carrying the luggage to the room and when asked for an extension of delay check out for one hour from noon to 1pm, the lady answering the phone asking for USD 170 for the delayed check out. Won't stay in this group hotel again. Not recommended.
Översätt
Gästanvändare
premiär rum, 2 dubbelsängar, balkong
Bodde på juli 2024
Familj
18 recension
5.0/5
Enastående
Publicerades 23 okt. 2024
Clean rooms, friendly hotel staff, good location.
Översätt
nxxxx
Premier Rum, 1 King Size Säng, Balkong (Century Plaza)
Bodde på juli 2023
Par
8 recension
4.5/5
Utmärkt
Publicerades 13 sep. 2023
This hotel is beautiful and the amenities are just what you would expect with a 5* hotel (gym, spa, bar, restaurant). However paying £600 a night, you’d expect to be able to access the spa without an additional cost. It does feel like the hotel doesn’t ‘value’ its guests in this department and is more concerned with its daily visitors. I was disappointed with a lady at front desk (she was a younger asian or hispanic lady). She had promised a 50% discount with parking (Which is $71 per day) and suddenly had amnesia at checkout. She also came across rude and unhelpful. The in room dining staff are brilliant. Special shout out to Wendy & Matthew who went above and beyond during my stay! Unfortunately, the bed smelt strongly of sweat/b.o when we arrived and this was resolved straight away. Other than this, the beds were comfy, the balconies are helpful but could be better in terms of views and furniture. Pros and cons throughout!
Översätt
Svar från boendet: Thank you for taking the time to share your detailed feedback regarding your recent stay at Fairmont Century Plaza. We are pleased to hear that you enjoyed the aesthetics and amenities of our hotel, and that our in-room dining staff, especially Wendy and Matthew, provided excellent service. We do understand the importance of meeting our guests' expectations and sincerely apologize for any inconvenience you experienced with the spa access and the miscommunication regarding the parking discount. Rest assured, we are addressing the issue with our front desk staff to ensure a better service experience for all our guests in the future. We are also relieved that our team could address the issue regarding the cleanliness of your bed swiftly. We continuously strive to provide a comfortable and enjoyable stay, and your feedback is crucial for us to enhance our services. We truly appreciate your comprehensive review and hope to have the opportunity to better serve you on your next stay with us.
maccadeath
Fairmont Gold 2 Dubbelrum
Bodde på juli 2023
Par
21 recension
5.0/5
Enastående
Publicerades 8 aug. 2023
Great stay for the weekend and great mall next door for shopping and eating
Översätt
Svar från boendet: Thank you for taking the time to share your delightful experience at Fairmont Century Plaza. We are thrilled to know that you had a great stay over the weekend and enjoyed the adjacent mall for shopping and dining. It's always heartwarming to receive such positive feedback from our guests. Your satisfaction is our utmost reward and we are excited to share your kind remarks with our team who continually strives for excellence. We look forward to welcoming you back for another memorable stay in the near future.
Svar från boendet: We are touched by your succinct yet profound expression of gratitude in your review. Your kind words truly encapsulate the spirit of Thanksgiving, and we couldn't be more thankful for guests like you. It was our pleasure to serve you during your stay at Fairmont Century Plaza, and we hope to have the honor of welcoming you back soon for more memorable experiences.
Gästanvändare
Fairmont Gold 2 Dubbelrum
Bodde på juli 2023
Par
3 recension
4.0/5
Mycket bra
Publicerades 7 okt. 2023
Good hotel but overpriced.
Översätt
Svar från boendet: Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Century Plaza. We strive to provide a unique and luxurious experience for all our guests, and our pricing reflects the high standards of service, amenities, and overall guest experience that we offer. However, we do always value feedback from our guests. Once again, thank you for choosing Fairmont Century Plaza. We hope to have the opportunity to welcome you back in the future, ensuring a stay that not only meets but exceeds your expectations.
Jacqueline.M
Premier Rum, 1 King Size Säng, Balkong (Century Plaza)
Svar från boendet: Thank you very much for sharing your experience at Fairmont Century Plaza. We are thrilled to hear that you enjoyed our newly refurbished rooms, modern amenities, and the exceptional service provided by our team. Our prime location indeed offers convenient access to Beverly Hills, UCLA, and Century City, and we are glad that this contributed positively to your stay. We aim to provide a great value for all our guests and it's heartening to hear that we met your expectations. Your kind words are greatly appreciated and serve as a great motivation for our team. We look forward to welcoming you back on your next visit to Los Angeles.
Gästanvändare
Deluxe rum, 1 king size-säng, balkong, utsikt (Solnedgångsutsikt)
Bodde på dec. 2023
Affärsresenärer
15 recension
4.5/5
Utmärkt
Publicerades 16 jan. 2024
酒店還比較乾淨
有配一次性的牙刷牙具和洗涮用具
Översätt
Svar från boendet: Thank you for your review! We're glad you found our hotel clean and appreciated the provided amenities. We hope to welcome you back to the Fairmont Century Plaza soon!
Gästanvändare
Premier Rum, 1 King Size Säng, Balkong (Century Plaza)
Bodde på okt. 2022
Affärsresenärer
13 recension
5.0/5
Enastående
Publicerades 17 nov. 2022
景色優美,喜歡不錯的
Översätt
Svar från boendet: Thank you for taking the time to share your positive experience at Fairmont Century Plaza. We are delighted to hear that you enjoyed the beautiful scenery and had a favorable stay with us. Your satisfaction is our utmost priority and we look forward to the opportunity to welcome you back for another pleasant stay.
solotripper
Premier Rum, 1 King Size Säng, Balkong (Century Plaza)
Bodde på apr. 2024
Bokat för andra
61 recension
5.0/5
Enastående
Publicerades 11 juli 2024
代朋友預訂的,説是還不錯
Översätt
Svar från boendet: Thank you for choosing Fairmont Century Plaza for your friend's stay! We're delighted to hear they had a good experience. We hope to welcome you or your friend back again soon for another enjoyable visit.
Gästanvändare
Deluxe rum, 1 king size-säng, balkong, utsikt (Solnedgångsutsikt)