Luma Casa de Montaña

It is indeed a truly fabulous location, with dreamy views and a potentially wonderful, Italian inspired house/boutique hotel. What could be better we thought, with reviews also appearing to be excellent. Sadly, on closer scrutiny virtually no reviews have been shared since 2020. However, we entered with high expectations. This was the only hotel out of the 8 hotels we stayed in, which did not offer a warm welcome: how was our journey - no water, let alone a welcome drink. A cursory introduction to our bedroom room but no proper induction as to what the hotel or area had to offer. The bedroom was huge with an equally huge bathroom and two lovely French doors. A fabulous view. It could and should have scored a 9/10 if it weren’t for some damp/maintenance issues where the paint had pealed. A shame but we were still prepared to overlook as maybe just an unfortunate maintenance over-sight. The bed and bedding were good quality & very comfortable but sadly the bath towels were not changed during our 3 night stay. No mention it being because of sustainability etc. We discovered that the hotel had a potentially lovely spa area but again, poor maintenance with damp/pealing paint. The swimming pool was too warm, as it still appeared to be heated, which was unnecessary in our view. The vast decking area was again potentially, a lovely place to relax, but was in fact in dire need of replacing. Some particularly dangerous, jagged planks were very evident. The same was the case outside two of the other bedrooms, and someone set about replacing most of the balcony boards whilst we were sitting relaxing by the pool on a Sunday afternoon. Not great. Breakfast was adequate but only on our final day did we discover by chance that we could request eggs. A missed opportunity. The drinks menu seemed extensive but in reality only a limited amount of wines were actually available. There was a limited choice of a Beefeater Gin or a local gin but by the second night, there was only the local gin which was not “recommended” . We can’t speak highly enough of German and Ornella who worked the evening shifts. Although we didn’t make a fuss about the gin, they ensured that there was a choice of two branded gins for the following evening. They single-handedly helped to make us feel like valued guests which otherwise we certainly didn’t. Our initial and remaining impression was that this establishment is neither loved nor well managed. In fact, it doesn’t seem to be managed at all, as the “manager “ appears to work only one shift/day a week. Everything is totally reactive. It could and should be 5 star with its privileged location, a beautiful building and personable staff who just require some leadership and competent management to know what good, and ideally, outstanding customer service looks like. Shame the owners and the manager don’t seem to see what a wasted opportunity there is here. We left feeling rather sad and deflated.

Luma Casa de Montana is situated on Lake Nahuel Huapi in Villa la Angostura. It's designed as an old Italian villa that feels like it is on Lake Como . But Nahuel Huapi is perhaps more beautiful. We were a little disappointed in the bustling Villa la Angostura but the Luma Casa was a quiet and private get away. Rather than battle traffic we actually spent more time at the hotel than on our usual hiking and walking trips. We even stayed for dinner two nights, even though it was only a light snack menu. One suggestion for our wonderful hosts: If you upgraded the menu even just a little bit to offer a wider range of food options, I think more guests would stay around and dine there.

El servicio es muy calido, las habitaciones y las vistas son excelentes. Las camas son muy confortables y el hotel en general es de los mas lindos de la Patagonia. Solo hay un punto a mejorar: - El area del piscina cubierta podría estar mas cuidada y mejor decorada.

Una hermosura de hotel, gracias a su arquitectura, decoración, vista y servicio del equipo Luma (Sandra, Flor, Germán, Eli, Ornella y Marcos), que se brinda completamente para el disfrute de los huéspedes. Las habitaciones son muy cómodas, los desayunos ricos y la pileta climatizada + deck es espectacular. La tranquilidad que hay, se contagia. Regreso obligado!

Pasamos 3 días increíbles. La atención súper cálida y el ambiente es increíble. Volvería feliz en cuanto pueda.Tiene solo 8 habitaciones ambientadas al estilo toscano. Un spa lindisimo y una pileta climatizada in out con una vista increíble al nahuel huapi.

La Casa, las habitaciones y los lugares comunes muy lindos y bien mantenidos. No hay duda que la vista al lago es hermosa peo el servicio es pesimo, especialmente durante la mañana la actitud de una de las chicas era terrible. Las raciones en el desayuno eran diminutas. No volveria ni lo recomendaria.